Betovo Casino - O jogador acredita que o seu pagamento foi atrasado.

I first made a withdrawal of €500 on July 22nd, and I contacted support almost every day. I was always told that my account would be verified and that I just had to wait a bit. After eight days, my withdrawal was canceled due to a KYC verification, which I then completed. On August 5th, I made another withdrawal for €450. Support said it would take three days, which are now over, and I still don't have any money.

I ask for help because I need the money

Ich habe zuerst eine Auszahlung am 22.07 getätigt von 500€ und ich habe fast jeden Tag mit dem Support geschrieben mir wurde immer gesagt, dass mein Konto verifiziert sein würde und dass ich einfach etwas warten müsste. Nach 8 Tagen wurd meine Auszahlung abgebrochen wegen Kyc, welche ich dann gemacht habe und am 5.08 habe ich noch eine Auszahlung getätigt im Wert von 450€ und im Support meinten die es dauert 3 Tage, welche jetzt rum sind und ich habe immer noch kein Geld.

Ich bitte um Hilfe da ich das Geld brauche

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru