Betovo Casino - O jogador acredita que o seu pagamento foi atrasado.

Hi, I've been trying to withdraw my winnings from this fake casino for several days now, but unfortunately, I'm unsuccessful! Every day they come up with new excuses or new documents to provide and then cancel the withdrawal! They asked me for proof of payment card, proof of address, personal documents, and a bank snapshot with my IBAN. They also asked me for proof of ownership of the bank account I requested the withdrawal from (absurd, how can a transfer in my name be received if the account isn't in my name). Now, the new problem today is that they've limited my daily withdrawals to €700. So, what will they do tomorrow? Basically, they're trying every way to get me to gamble away my winnings, and given my numerous deposits, I'm asking you for help; otherwise, I'll never see my money.

Salve, sto provando ormai da diversi giorni a prelevare le mie vincite da questo pseudo casinò ma purtroppo senza riuscirci! Ogni giorno inventano delle nuove scuse o nuovi documenti da fornire e annullano il prelievo! Mi hanno chiesto prova di carta di pagamento, prova di residenza, documenti personali e istantanea della banca con visibile l'iban, mi hanno richiesto documento che attestasse che il conto bancario sul quale ho richiesto il prelievo fosse di mia proprietà ( assurdo, come fa ad arrivarmi un bonifico intestato a me se il conto non fosse intestato a me ) ora il nuovo problema odierno è che mi hanno limitato il prelievo a 700€ giornalieri, poi domani cosa inventeranno? Insomma stanno provando in tutti i modi a farmi rigiocare le vincite visto i miei numerosi depositi chiedo aiuto a voi altrimenti non vedrò mai i miei soldi.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru