Betovo Casino - O jogador ainda não recebeu os seus prémios.

Have been trying to withdraw for 2 weeks now.

I sent all verification necessary through there online portal and also specifically sent a email with all asked for information and still nothing.

They keep canceling my withdrawal with no reason.

Seems this company wants to delay withdrawal so you can lose your funds.

I see this issue has happened to other Canadians sports bettors on betovo so I strongly urge to not play on this side!

Dear Karha12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi

72 hours is what the time frame was when betovo cancelled my withdrawal 3 separate times.

They asked for my information which I sent 5 different times 3 times through there online portal and 2 separate emails with all necessary information asked for.

i don’t understand why you mentioned 2 weeks time frame ?

Dear Karha12,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello

I cancelled the withdrawal in question after 4 days waiting.

i did speak to live chat today the info I received is my account is verified and I have 600 euro or 900$ cad limit per day .

i currently withdraw 900$ today I will update when and if it’s processed and hopefully I don’t have to verify my info again.

Dear Karha12, thank you for your response. Please let us know as soon as you have any updates in relation to your withdrawal.

Thank you in advance for your reply.

Withdrawal confirmed

After a long wait to get verified Betovo withdrawal was successful

Dear Karha12,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru