Betovo Casino - O pagamento do jogador foi atrasado.

I've successfully verified my account five times now and am now attempting a fifth withdrawal. Each time, the process is canceled because my account isn't verified. I haven't used any bonuses.

Ich habe mein Konto nun 5 mal erfolgreich verifiziert und versuche nun das 5. Mal auszahlen. Jedesmal wird der Vorgang abgebrochen weil mein Konto nicht verifiziert wäre. Ich habe keine Boni benutzt.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Has now been canceled for the 5th time

Wurde nun das 5. Mal storniert

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I haven't received the money. I've verified the account several times and submitted and uploaded all my bank documents. It keeps getting canceled. I uploaded my current account statements again today, and it's now being processed again.

Ich habe das Geld nicht erhalten. Ich habe nun mehrfach das Konto verifiziert und alle Bank Unterlagen eingereicht und hochgeladen. Es wird immer wieder abgebrochen. Ich habe heute wieder aktuelle Konto Auszüge hochgeladen. Und ist nun wieder in Bearbeitung.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Did the casino specifically ask you to upload new account statements, and was this given as the reason why your previous withdrawals were rejected — that your account was still not verified?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I haven't been able to make a withdrawal yet.

I played without a bonus.

It was always supposedly due to incorrect account verification. I tried various photos, copies, and screenshots, all to no avail.

I hope you can help me.

Ich habe bisher noch keine Abhebung machen können.

Ich habe ohne Bonus gespielt.

Es lag angeblich immer an falschen an konto nachweisen. Ich habe verschiedene Fotos, Kopien und Screenshots versucht, immer ohne Erfolg.

Ich hoffe sie können mir helfen.

Dear player, I haven’t received any communication between you and the casino regarding the repeated verification issues or the cancellation of your withdrawals. To move forward and fully understand the situation, I kindly ask you to share that communication — especially any emails or messages where the casino explains why your account was considered unverified. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Was rejected again

Wurde wieder abgelehnt

Dear FRANE84,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Betovo Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawals keep being rejected?

Thank you in advance for providing the information.

Hello,

Thank you for reaching out.

Your request has been referred to the appropriate department for further review and consideration. Please rest assured that we take such matters seriously and are committed to addressing them in full accordance with applicable standards.

Your patience is greatly appreciated, and an update will be provided as soon as possible.

Best regards,

Betovo Team

Thank you Betovo Casino!

Please keep us updated then the review is done. Thank you in advance

Dear Betovo Casino, can you please let us know why the requests keep being cancelled?

thank you so much

Hello,

Thank you for your patience while we carefully reviewed your account.

We are pleased to inform you that your account has been successfully verified. Additionally, your recent withdrawal has been approved and should now be reflected in your account. The following withdrawal requests will be reviewed in accordance with the standard timeframe.

We appreciate your cooperation throughout this process. Should you have any further questions or require assistance, please do not hesitate to reach out to our support team.

Best regards,

Betovo Team 

I have now received all the money I won!

Ich habe nun das komplett gewonnene Geld ausgezahlt bekommen!

Oh FRANE84!

Wonderful! I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.