Betpanda Casino - O jogador ainda não recebeu os seus prémios.

Hello, I requested a withdrawal of 11,000 trx relating to a €3,000 account yesterday morning following a large win at Betpanda casino. The requested amount is not the full amount, but only a partial amount to avoid exceeding the withdrawal limits. The withdrawal has never been approved by the casino since yesterday morning. Speaking to the operators (chat directly) and emailing support, they say the funds, i.e. the withdrawal, are subject to a routine security check. In the meantime, they are blocked. I would like to point out that I have had the wallet address I provided for years and it is still the same one to which I have made hundreds of withdrawals from their site and others, so nothing has changed in this regard. Since this has never happened and I have been waiting 24 hours for my money from a crypto casino that guarantees instant payouts, it is unacceptable. I tend to believe that due to the fairly substantial win, they are refusing to pay it. I kindly ask for help in recovering my money. Not just the pending withdrawals, but all the remaining balances in the account totaling 43,884 trx. Thanks in any case.

Salve , avevo fatto una richiesta di prelievo di 11000 trx relativo a cc 3000 euro ieri mattina in seguito a una grande vincita su Betpanda casinò. La somma richiesta non e totale e solo parziale per evvitare superare i limiti di prelievo. Il prelievo non e mai stato approvato da parte del casinò già da ieri mattina. Parlando con gli operatori ( chattare direttamente ), mandando email al supporto , dicono che i soldi cioè il prelievo e sottoposto a un security routine check. Intanto sono bloccati. Tengo a precisare che l'indirizzo wallet che ho fornito lo possiedo da anni ed e sempre lo stesso verso quale ho fatto centinaia di prelievi da loro sito e altri , quindi non e cambiato nulla al riguardo. Siccome non e mai successo e sono già 24 ore che aspetto i miei soldi per un crypto casinò che garantisce pagamenti instantanei e inaccettabile, tendo a credere che a causa della vincita abbastanza sostanziosa si rifiutano pagarli. Chiedo gentilmente di aiutarmi a recuperare i miei soldi. Non solo quelli del prelievo in corso che tutti quanti i restanti sul conto relativi a 43884 trx. Ringrazio in ogni caso.

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Dear KARY,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear KARY,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear KARY,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru