After multiple emails, I still have not received any concrete proof or evidence regarding the closure of my account (ID 6496MP) and the confiscation of my funds.
Betpanda keeps repeating that "the investigation was carried out by their provider (Betby)" and that they "cannot influence the outcome." But this is exactly the problem: as a customer, I entrusted my money to Betpanda, not to an unknown third party. It is Betpanda’s responsibility to provide clear, transparent evidence for such a serious decision, instead of hiding behind a provider.
So far, I have only received vague references and no real documentation (bet logs, reports, or explanation). This leaves the impression that Betpanda is avoiding accountability while keeping customers’ funds without proper justification.
A professional company would ensure transparency, proof, and fairness. Until this happens, I cannot recommend Betpanda to anyone.
Betpanda keeps repeating that "the investigation was carried out by their provider (Betby)" and that they "cannot influence the outcome." But this is exactly the problem: as a customer, I entrusted my money to Betpanda, not to an unknown third party. It is Betpanda’s responsibility to provide clear, transparent evidence for such a serious decision, instead of hiding behind a provider.
So far, I have only received vague references and no real documentation (bet logs, reports, or explanation). This leaves the impression that Betpanda is avoiding accountability while keeping customers’ funds without proper justification.
A professional company would ensure transparency, proof, and fairness. Until this happens, I cannot recommend Betpanda to anyone.
