BetPlays Casino - A desistência do jogador está atrasada e o suporte não responde.

First i am being told "we aim to withdraw within 24 hours to satisfy our customers. After that it was 5 buisness days. Now 2 weeks have passed and live chat barely responds. If they respond its increasingly more rude. "Vip support" on whatsapp ignores me since 2 days. Same for email. What they are able to do is send me 2-3 Promotional emails DAILY! I am so frustrated with this casino

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Dear niconivram,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Do I understand correctly that the issue you are experiencing is a delayed withdrawal and that you have been waiting approximately two weeks for the payment?
• Have you successfully withdrawn funds from this casino before?
• Could you please confirm whether you have successfully completed the KYC verification process?
• Have you used any casino bonuses, or do you currently have any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

I can answer all these questions with yes.

Ich kann alle diese Fragen mit ja beantworten

Unfortunately, the "VIP Support" on WhatsApp refuses to disclose the reason for the non-payment.

Leider möchte mit der "VIP Support" auf WhatsApp den Grund nicht mitteilen, wieso man nicht auszahlt

I've been waiting for 16 days now...

Ich warte nun seit 16 Tagen...

Hello????

Hallo????

I was still not paid

Dear niconivram,

Thank you very much for your update. I’m sorry to hear that you still have not received your withdrawal.

Could you please send me a screenshot showing the pending withdrawal and its current status as it appears in your casino account?

Additionally, could you please provide all relevant communication you have had with the casino regarding the delayed withdrawal, including emails, live chat conversations, or communication with the VIP support?

You may attach the screenshots directly to this complaint or send them to karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear niconivram,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla