BetPlays Casino - A desistência do jogador foi adiada.

They first tell that they aim to withdraw within 24 hours, after that its 5 buisness days and now they do not even give a time frame anymore. I keep asking the live chat for updates, they get increasingly more rude.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

July 27, 2026, yes, I've already requested a payout, but the wait gets longer after each one. It's ridiculous.

27.07.2026, ja ich habe schonmal eine Auszahlung beantragt aber man wartet nach jeder Auszahlung länger. Es ist so lächerlich

Thank you for your reply. I understand that this situation may be frustrating, but I would like to emphasize that we typically allow the casino two full weeks to process each payment. I will keep this complaint open, and should there be no progress by the end of this period, we will take necessary action. Let’s remain optimistic, and I hope to receive positive news regarding your withdrawal soon. I appreciate your patience and kindly ask you to keep me updated on any further developments.

What justifies a 14-day waiting period for a fully verified account? Every reputable crypto casino pays out in less than 10 minutes.

Welcher Grund rechtfertigt eine Wartezeit von 14 Tagen bei einem vollständig verifizierten Account? Jedes seriöse Cryptocasino zahlt in weniger als 10 Minuten aus

In their t&c they claim to withdraw within 5 buisness days, these are long passed. They also have 300 negative Reviews on trustpilot where people wait 13 weeks and longer. So makes no sense to me to further wait but ok

So they already admitted that they wont withdraw today as well, so the 14 days will be reached since the weekend nothing happens as well. Will you help me now please ?

So, the 14 days are now over, what now?

Also, die 14 Tage sind nun rum, was nun?

Thank you for your updates, djfj454. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?

Last withdrawal requested 15.7 and paid 7 days later. Way smaller amount tho (700 usd). Thats why i dont understand why they take 17 days and counting now. Its only a few weeks later

Now the amount just seems to be in a range where the casino just doesnt pay. There are a lot of cases here and over 300 on Trustpilot where they didnt pay for several months. I dont know how this casino is allowed to still operate. 1 Week for a crypto withdrawal would be insane already...

It is still NOT solved unfortunately...

Could you please let us know the current status of your withdrawal request — is it still shown as "pending" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear djfj454,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina