BetPlays Casino - A retirada do jogador está atrasada.

The bookmaker betplays has not paid money for 9 days already. According to their rules, withdrawal occurs within 5 days, but there is still no money. I write to support every day, but I do not receive any specific answer, we have just passed the information to the relevant department and are waiting for feedback from them, such answers have been for 4 days already, I also wrote to their email

- I didn't receive any response from them. There was 1 withdrawal before, which was processed successfully and the money was received, but the 2nd time I didn't receive anything. I still have access to the account, it is not blocked yet, the request is being processed, also all screenshots of the correspondence, the withdrawal request itself are available

Букмекерская контора betplays не выплачивает деньги уже 9 день. По их правилам вывод происходит в течении 5 дней, но денег так и нет. Я пишу каждый день в поддержку, но не получаю никакого конкретного ответа, только что мы передали информацию в соответствующий отдел и ждем от них обратной связи, такие ответы на протяжении 4 дней уже, писал также на их почту

cs@betplays.com - ответа никакого от них не получил. Был 1 вывод до этого, который обработан успешно и деньги были получены, но вот на 2 раз уже ничего не получил. У меня есть пока что доступ к аккаунту, он ещё не заблокирован, запрос находится в обработке, также все скрины переписок, самого запроса на вывод имеются

Hello bagachvlad0512,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetPlays Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello!

• My account is verified, I sent them everything they needed and they confirmed it, especially since withdrawal is not possible without verification, and I had 1 withdrawal before this situation. The account was verified several months ago
• win real money
• I communicate with them every day and I don't get anything new from them, and the main thing is that the reason is not clear to me, that is, they approved the 1st withdrawal and everything went fine, but for the 2nd withdrawal a month later they decided to screw me over, that's the answer I get every day several times - As mentioned our team is working on resolving the issue, if there is anything else I could do for you in the mean time, let me know. And I also wrote to them by email, but I didn't get any answer at all

Здравствуйте!

• аккаунт у меня верифицирован, всё что нужно было им отправил и они подтвердили, тем более что вывод у них без верификации не возможен, а 1 вывод до вот этой ситуации у меня был. Аккаунт верифицировали уже несколько месяцев назад
• выигрыш реальными деньгами
• Общаюсь с ними каждый день и ничего нового от них не получаю, и главное что мне причина не ясна, то есть 1 вывод они одобрили и всё прошло нормально, но вот на 2 вывод через месяц уже решили меня кинуть, вот примерно такой ответ я получаю каждый день по несколько раз - As mentioned our team is working on resolving the issue, if there is anything else I could do for you in the mean time, let me know. И писал так же им на почту, но вообще ответа никакого не получил

Their answer today, I don't know how true it is, but I don't really believe it yet

Их ответ сегодня, не знаю насколько это правда, но пока не особо в это верю

and here is the answer of another operator, he does not know what is happening with my withdrawal, as he wrote to Dino their boss, but it turns out that he did not warn them in half a day that this is the situation with my withdrawal, so here the deception is already obvious

а вот ответ другого оператора, он не знает что происходит с моим выводом, как он написал Dino их начальник, но получается за пол дня он не предупредил их что вот такая ситуация с моим выводом, поэтому тут обман уже на лицо

Hello!

I just got the money, so everything is fine! No more questions or complaints

Thank you

Здравствуйте!

Вот только что получил деньги, поэтому всё хорошо! Вопросов и жалоб больше нет

Спасибо

Dear bagachvlad0512,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru