BetPlays Casino - Ganhos do jogador confiscados e conta bloqueada.

Good day, the casino betplays.com is refusing to pay out a 5000 euro win that I achieved, claiming that I have violated their terms and conditions. Additionally, they have blocked my account.

Buongiorno, il casino betplays.com si rifiuta a pagare una vincita di 5000 euro da me realizzata, sostenendo di aver violato i termini e le condizioni, inoltre mi hanno bloccato l'account

Dear PIERTHEHAWK75,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetPlays Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did the casino cite any particular rules that were broken?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been a player for about 3 months and the account was blocked on May 13, 2024

I played sports betting

I didn't add any bonus balance, I only played with real money.

I claimed my winnings after endless requests

Sono giocatore da circa 3 mesi e l'account è stato bloccato il giorno 13 maggio 2024

Ho giocato alle scommesse sportive

Non ho aggiunto alcun saldo bonus, ho giocato solo con soldi reali.

Ho reclamato la mia vincita dopo infinite richieste

The casino didn't mention any broken rules, I just adopted an altered attitude due to the non-payment of the winnings, since it's not small change, I would like to see anyone's reaction!

Il casino non ha citato alcuna regola infranta, ho solo adottato un atteggiamento alterato a causa del mancato pagamento della vincita, siccome non si tratta di spiccioli, vorrei vedere la reazione di chiunque !

Thank you for your reply, PIERTHEHAWK75. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you predominantly focused your gaming activity on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes, thank you, could you tell me which ones?

Si grazie, potresti fornirmi quali?

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.