BetPlays Casino - O jogador ainda não recebeu os seus prémios.

I tried to withdraw 0.5 ETH two days ago, and a payout within 24 hours was promised. They didn't honor that promise. Unfortunately, I only saw the 320 negative reviews on Trustpilot after I had already made my deposit. I don't think they'll process the payout, just like they don't for everyone else.

Ich habe vor 2 Tagen 0,5 ETH auszahlen wollen, es wurde eine Auszahlung innerhalb von 24 Stunden zugesichert. Sie haben sich nicht dran gehalten. 320 negative Bewertungen auf Trustpilot habe ich leider erst nach meiner Einzahlung gesehen. Ich denke nicht, dass Sie auszahlen werden, so wie bei allen anderen auch nicht.

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Dear niconivram,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

14 days for a crypto withdrawal seems like a very long time to me, especially when the casino has so many negative reviews on Trustpilot, where players have been waiting for months.

14 Tage bei einer Krypto Auszahlung erscheint mir sehr viel, vor allem, wenn das Casino so viele negative Bewertungen auf Trustpilot hat, wo die Spieler seit Monaten warten.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear niconivram,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean