BetRebels Casino - O pedido de desistência do jogador ainda não foi processado.

Greetings

I'm here to challenge BetRebels Casino for not processing my 11k withdrawal without any reason.

From my phone and my PC I can no longer even view their website or enter my login details.

I would like to point out that this money was won without any bonus but with real money.

Playing Playngo slots.

Salve

Sono qui a contestare il casino betrebels per non avermi elaborato un prelievo da 11 k senza nessuna motivazione.

Dal mio telefono e dal mio PC non riesco più neanche a visualizzare la loro pagina internet e ne a inserire i miei dati di accesso.

Tengo a precisare che tali soldi sono stati vinti senza nessun bonus ma con soldi reali.

Giocando alle slot playngo.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification or at least submitted any identity documents to the casino for verification?
• Could you please send me a screenshot of the error you see when you try accessing the casino website?
• Have you tried clearing your cookies and cache, deleting your browser history, or using a different internet browser or device to see if your problem with accessing the casino website persists?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello good morning

I can still access the casino with VPN.

The account is not blocked.

Yes, I have had several blood tests done in the last few months.

No problem at all.

The documents have been ok for a long time.

The only problem is that I think the casino has blocked me from chat and email support.

In fact, they haven't responded for 10 days.

However, I have a pending withdrawal from Monday, March 2, 2026 that has not been processed.

I'm sending you the screenshots.

Salve buongiorno

Al casino riesco ancora ad accedere con VPN.

L.'account non è bloccato.

Si ho fatto diversi prelievi negli ultimi mesi.

Senza nessun problema.

I documenti sono ok da parecchio tempo.

L unico problema è che il casino penso mi abbia bloccato l 'assistenza via chat e via email.

Infatti non rispondono più da 10 giorni.

Comunque ho un prelievo in attesa da lunedì 2 marzo 2026 senza che venga elaborato.

Vi invio gli screenshot.

You can delete screenshots once you have viewed them.

Potete eliminare gli screenshot una volta visionati

Thank you for providing the screenshots. Please note that the images have been set as private, meaning that only you, the casino representative, and the Casino.Guru team can view them.

If you are unable to access the website without using a VPN, it may be blocked by your internet provider. This does not necessarily mean that the casino has blocked access on their side.

Regarding your withdrawal request, I can see that you submitted it on 2 March. Please note that it's usual for the withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Serboss,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika