Betrix Casino - Jogador questiona confisco de ganhos.

I'm just wondering, since I've been playing there for a really long time, now I've come across things I've never seen in my 20 years of playing.. there were a couple of bonuses, the first free spins I won €50, I changed the game and won almost €3000, I made a wager, the casino sucked €2800, leaving me with €100, well then today I had free spins again, which I won €40, then I changed the game and I won €2000, well, the wagering is over and my tip balance is €100.. isn't this a pretty crazy thing to do?

ihmettelen vain sitä kun tuolla pelannu tosi kauan niin nyt tuli vastaan sellasia mitä en oo kyl mun 20vuoden pelaamisen aikana nähny.. pari bonusta oli ekalla ilmaiskierroksilla voitin 50€ vaihdoin peliä niin voitin melkein 3000€ tein kierrätyksen kasino imas 2800€ jättäen mulle 100€ noh sitten tänään oli taas ilmaiskierroksia millä voitin 40€ sitten peli vaihtoon ja kappas 2000€ voittoa no kierrätys loppuun ja tsädän tipin saldo 100€.. eikös tää nyt oo aika hurjaa touhua?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience at Betrix Casino. Do I understand it correctly that you have accumulated your winnings from Free Spins? I have checked the bonus policy, and this is what I found: 

1.5. The maximum amount of money that can be won or withdrawn via Free Spins is limited to 100 EUR (or the equivalent in other currencies) or twenty times (x 20) the Free Spins winnings, whichever comes first, unless otherwise stated. The maximum amount of money that can be won or withdrawn when a player hasn’t made any deposits since registration is limited to 25€ or currency equivalent.

I would like to emphasize that according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.  

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.  

Best regards, 

Attila

hello, I got 50€ in free spins, after which the winnings were really good.. you can delete this discussion, I also noticed that even the normal depot has these caps, which is special.. thank you for your answer..

moikka siis ilmaiskierroksilla sain ruon 50€ jonka jälkeen tosiaan voitot oli aikas hyviä.. voit joo poistaa tämän keskustelun olen myös huomannu että normi depossakin on nämä katot mikä erikoista.. kiitos sunulle vastauksesta..

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

Best regards

Attila