Betsson Casino - O depósito do jogador está atrasado.

Good morning, I made a deposit via RF 49 euros, I did it twice, one time the money was credited normally, the other time I'm still waiting, it was made with the same code, however, the deposit I spoke to customer service, I have sent all the necessary evidence, it is still pending, I spoke to the bank and they have taken the money, I speak to representatives, everyone tells me the same thing! And when I said I would contact you, they sent me an email to go to their own platform to complain! Please, with respect, of course, the issue should be resolved as quickly as possible because they are making fun of me to my face.

Καλημέρα έκανα κατάθεση μέσω RF 49 ευρώ το έκανα δύο φορές την μια πιστώθηκαν κανονικά τα χρήματα την άλλη ακόμα περιμένω έγινε με τον ίδιο κωδικό ωστόσο η κατάθεση μιλησα με την εξυπηρέτηση πελατών έχω στείλει όλα τα απαραίτητα αποδεικτικά ακόμα εξαιταζεται μίλησα με την τράπεζα κ τα χρήματα τα έχουν πάρει μιλάω με εκπροσώπους όλοι μου λένε τα ίδια! Κ όταν είπα πως θα επικοινωνήσω μαζί σας μου έστειλαν email να μπω στην δική τους πλατφόρμα για να κάνω παράπονα! Παρακαλώ πολύ με σεβασμό εννοείται να επιλυθεί όσο ποιο γρήγορα γίνεται το ζήτημα γιατί με κοροϊδεύουν μέσα στην μούρη μου

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Dear Anna00,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Good evening. I am contacting you regarding a technical issue that has arisen with my deposits and I would like your help to resolve it. I made two identical deposits via IRIS. The first deposit was credited to my account as normal, but the second (with the exact same amount and the same RF payment code) has not yet appeared. I have checked with my bank and the money has been deducted as normal for both transactions. Apparently the system recognized the second deposit as a duplicate and is keeping it on hold. Since it has been pending since last night and the customer service is informing me that the matter is being processed by the relevant department, I would like to kindly ask you to see if a manual credit of the amount can be made. I have the bank receipts (screenshots) ready with the two different transaction numbers to send to you immediately so that they can be checked. Thank you very much in advance for your help and understanding, I have sent them everything! I constantly receive fake responses!

Καλησπέρα σας. Επικοινωνώ μαζί σας για ένα τεχνικό ζήτημα που έχει προκύψει με τις καταθέσεις μου και θα ήθελα παρακαλώ τη βοήθειά σας για να το λύσουμε.Πραγματοποίησα δύο πανομοιότυπες καταθέσεις μέσω IRIS. Η πρώτη κατάθεση πιστώθηκε κανονικά στον λογαριασμό μου, αλλά η δεύτερη (με το ίδιο ακριβώς ποσό και τον ίδιο κωδικό πληρωμής RF) δεν έχει εμφανιστεί ακόμα. Έχω ελέγξει με την τράπεζά μου και τα χρήματα έχουν αφαιρεθεί κανονικά και για τις δύο κινήσεις. Προφανώς το σύστημα αναγνώρισε τη δεύτερη κατάθεση ως διπλοεγγραφή και την κρατάει σε αναμονή.Επειδή εκκρεμεί από χθες το βράδυ και από την εξυπηρέτηση με ενημερώνουν ότι το θέμα είναι υπό επεξεργασία στο αρμόδιο τμήμα, θα ήθελα να σας παρακαλέσω θερμά να δείτε αν μπορεί να γίνει μια χειροκίνητη πίστωση του ποσού. Έχω έτοιμα τα αποδεικτικά της τράπεζας (screenshots) με τους δύο διαφορετικούς αριθμούς συναλλαγής για να σας τα στείλω αμέσως ώστε να γίνει ο έλεγχος.Σας ευχαριστώ πολύ εκ των προτέρων για τη βοήθεια και την κατανόησή σας τους τα έχω αποστείλει όλα! Με μονίμως λαμβάνω ψεύτικες απαντήσεις!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Anna00,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika