Betstro Casino - O jogador enfrenta cancelamento de retirada persistente.

I am having issues withdrawing my balance from the site. Despite receiving an email stating my verification was complete, all withdrawal attempts are cancelled. When I get in touch via email, I always receive a message about technical problems with the billing wallet and it states the issue will be resolved within 24 hours.

Estou com problemas em fazer a retirada do meu saldo no site. Mesmo tendo recebido um email informando que minha verificação estava completa, todas as tentativas de saques são canceladas. Quando entro em contato por email, sempre recebo a mensagem de problemas técnicos com a carteira de cobrança e que será resolvido em até 24 horas.

Dear soarezgustavo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello

I managed to complete the withdrawal.

Thank you very much.

Olá

Consegui chegar concluir a retirada.

Muito obrigado.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, soarezgustavo, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru