BetToGoal Casino - A retirada do jogador foi atrasada e a conta está inacessível.

Three weeks ago I placed withdrawal of 30$ from my winnings. I waited few days to receive the paid out, but it never comes. It tried to login to so I can contact the support to know exactly the cause of delay. Hold and behold the site was not accessible. I have emailed them because I have their email address with me but no one replied to me. Since then the account is still unaccessible and no update from them at all. Please help me to recover my fund with them. Thanks

Dear Onyeze2030,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetToGoal Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. My account was not blocked but the betting site was no accessible.

2. I have been using bettogoal since 2023.

3. The game I normally play is sports betting

4. No bonus

Thanks for the explanation.

The casino seems to have been closed, according to our data team's findings. Is there any record of the balance or your withdrawal request that you might provide as supporting evidence?

Share it here or send the information to my email at tomas@casino.guru

No but I have a record of a mail I sent to their support, when my withdrawal was delayed for three days without a paid out.

Thank you very much, Onyeze2030, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Onyeze2030,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BetToGoal Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BetToGoal Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Onyeze2030,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi