Betunlim Casino - Jogador enfrenta atrasos em retiradas.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you already made any successful withdrawals?
• Could you please advise if you currently have any pending withdrawals?
• Do you have an option to request more than one withdrawal at a time?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Yes, I have made about 10 withdrawals, each of 50 eur one per day. Withdrawals are processed within 30 minutes.

No, system allows only 1 withdrawal up to 50 eur per day.

Thank you for your reply. Could you please clarify when exactly you made the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Today, 50 eur. Received in crypto USDT on tron network. Yes, most of the times I withdraw in same way. All withdrawals go smoothly. I still have 2500 eur left in balance, so it will take 50 more days if I request withdrawal daily

Could you please post a screenshot of your withdrawal history here in this thread?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Unhappybettor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru