BETWINNER Casino - O jogador luta para sacar seus ganhos.

dear guru

A few months ago I made a deposit to invest in betwinner. However, at the time of surveying the site, it was not possible to conclude.

The company requests numerous absurd documents, does not accept any that are sent and does not respond adequately.

I have more than 1000 reais stuck in the house.

The house is holding my money improperly!

Caro, guru

Há alguns meses efetuei depósito para realizar investimentos na betwinner. Porém, no momento de levantamento do site, não foi possível concluir.

A empresa solicita inúmeros documentos absurdos, não aceita nenhum que é enviado e não responde adequadamente.

Estou com mais de 1000 reais preso na casa.

A casa está retendo meu dinheiro de maneira indevida!

Hello otaviodiefenbach,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETWINNER Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear otaviodiefenbach,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.