BigClash Casino - O jogador acredita que o seu pagamento foi atrasado.

I made 2 withdrawal requests of 500+500 on 25/09 and they still haven't approved it while they say it takes 1-3 business days. I talk to support every day and they send me the same message in copy paste.

Έκανα 2 αιτήματα ανάληψης 500+500 στις 25/09 και ακόμα να γίνει έγκριση ενώ γράφουν ότι θέλει 1-3 εργάσιμες. Μιλάω κάθε μέρα με την υποστήριξη και μου στέλνουν το ίδιο μήνυμα σε copy paste.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

1-3 business days says no week. Also didn't want any identification etc. I have payments to make and their incompetence is holding me back

1-3 εργάσιμες γράφει όχι εβδομάδα. Επίσης δεν ήθελε κάποια ταυτοποίηση κτλ. Έχω να κάνω πληρωμές και η ανικανότητα τους με κρατάει πίσω

Dear Jimpolikan,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Jimpolikan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru