BigClash Casino - O levantamento dos prémios dos jogadores está atrasado.

I have been waiting since the 11th for the withdrawal of €600 requested at the BIGCLASH casino.

Every time I ask, they tell me there are delays due to the number of applications received. They tell me not to worry, that my funds are safe. I think they're safe in their accounts because they're keeping them.

They refuse to pay and are scamming me. Every time I manage to get a response in the chat, I ask them to send the conversation to my email, but they never do. I'm sure it's a scam, but I want to believe they'll pay me eventually.

Llevo esperando desde el día 11 la retirada de 600 € pedida en el casino BIGCLASH.

cada vez que pregunto me dicen que tiene retrasos por la cantidad de solicitudes recibidas. Que no me preocupe que mis fondos están seguros, yo creo que están seguros en las cuentas de ellos xq se los están quedando.

no quieren pagar y me están estafando. Cada vez que logro escribir en el chat y me contestan, pido que me envíen la conversación al correo y no me la envían. Seguro que es una estafa pero quiero creer que me pagaran en algún momento

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Dear mandinga89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you so much

Muchas gracias

Dear mandinga89,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear mandinga89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru