BillyBets Casino - A retirada do jogador é atrasada e limitada.

I won 2100€ in this casino, first, they don't let you withdraw the full amount, it's limited to 500€ per day. Secondly, they said it would take 96 hours to complete the analysis of the withdrawal, it's 96 hours today and in the chat they're already saying it's 96 working hours!!! That's an absurd amount of time to wait for money that belongs to me!!! In the chat, the VIP manager treated me sarcastically when I asked her how long it would take for the money to be sent to me, to which she replied that it takes 96 working hours and for me to count how long that was. I don't think it's a safe and transparent casino! I hope to get my money soon. The worst casino I've ever played at in terms of withdrawal difficulty

Ganhei 2100€ neste casino, primeiro, não deixam levantar o montante total, sendo limitado ao valor de 500€ por dia. Segundo, disseram que demoravam 96 horas para concluir a análise do levantamento, faz hoje 96 horas e no chat já dizem que são 96 horas úteis!!! O que dá um tempo absurdo de espera por dinheiro que me pertence!! No chat, a manager VIP tratou-me de forma sarcástica quando lhe perguntei quanto tempo levaria até que o dinheiro me fosse enviado, ao qual ela me responde que demora 96 horas úteis e para eu contar quanto tempo isso dava. Não acho um casino seguro e transparente! Espero ter o meu dinheiro em breve. O pior casino que já joguei a nível de dificuldade em levantamento

Dear Mmjq,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Mmjq,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Resolved! Although I think they need to improve the withdrawal system, I've already received my money

Resolvido! Embora ache que tenham de melhorar o sistema de levantamento já recebi o meu dinheiro

Dear Mmjq,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru