BitStarz Casino - Os ganhos do jogador foram confiscados.

To begin, I researched reputable crypto gambling sites and came across BitStarz. I read forum posts claiming that they completed withdrawals fast and safe.

I deposited $100 in bitcoin and received a deposit bonus. I quickly burned through the bonus. I ended up getting lucky and hitting when I was down to my bottom dollar. The luck kept coming and I got up to $7400. I submitted a request to withdraw.

BitStarz processed my withdrawal and upon "processing" sent me an email along the lines of "you can’t withdraw that much with bonus bet wins and be sure to read the fine print" - they then stated that they would be forfeiting my entire winnings and left me with less money than initially deposited. I tried to contact the casino through email and through their messenger - no response. In return they disabled my account, luckily I have screenshots of the withdrawal request.

BitStarz claims to be licensed and is owned by Dama NV. They are scammers that will not pay our winnings.

Dear Rbeck,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BitStarz.

Let me refer to the terms and conditions of the casino: https://www.bitstarz.com/bonus-terms-and-conditions

3.10 Until the playthrough requirements have been met, the maximum allowable bet with a bonus active is 5 EUR/USD/CAD/AUD/NZD/USDT, 50 NOK, 500 JPY, 300 RUB, 0.01 BCH, 0.05 LTC, 0.0015 ETH, 15 DOGE or 0.00006 BTC.

This restriction also applies to double-up wagers after a game round has been completed (e.g., wagering winnings from a game round on red/black) and in-game bonus features that can be purchased like "bonus-buys".

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history, together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas

Thanks for your email and your patience.

What you described in your email is standard in many online casinos, except for the maximum bonus contribution.

Since you deposited 100$, according to the rules you described the wagering requirement is 4000$.

Could you please confirm you wagered the deposit through and didn't surpass the maximum bet while wagering the bonus?

• Please request your game history from the casino in a format that can be easily reviewed, such as .csv file while the bonus was in play and send it to me for review.
• You can send the chat transcript you refer to as well.

Send the information to my email at tomas@casino.guru

Dear Rbeck,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.