Bitz Casino - Jogador solicita encerramento da conta por autoexclusão.

Good day

I have a request for Gurucasino to help me further.

I have visited many websites of WinSector NV

Unfortunately, I played the same way as always, losing every time, not even a 50x or 100x win, losing every bet.

I have prayed several times that the owners of all WinSector NV websites would block my gaming account as a self-exclusion measure so that I can never unlock my gaming account again.

They'll block my account for a week, and then I can lose money again.

I request that the platform manager permanently block my entire gaming account and never allow me to lose money here again.

guten tag

ich habe an bitte an Gurucasino das ihr mir weiter helfen

ich habe bei viele webseite von WinSector N.V.

gespielt leider so wie immer jedes mal am verlieren und nicht mal 50 fach oder 100 fach gewinn jede wette am verlieren

ich habe mehere mal gebetet das die unternehmer bei alle webseite von WinSector N.V. mein spielkonto als selbstausschluss sperren das ich nie wieder mein spielkonto entsperren kann

die sperren für 1 woche und dann kann ich wieder geld verlieren

ich bitte das Manager von das Platform das er alle mein spielkonto für immer sperren und nie wieder erlauben ich hier weiter geld zum verlieren

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Bitz Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you requested a self-exclusion specifically from Bitz Casino?
• Do you currently still have access to your casino account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thanks for the reply

1. Have you specifically requested self-exclusion for Bitz Casino? Yes, I have.

2. Do you still have access to your casino account? It has now been blocked.

3. Could you please confirm whether you have successfully completed the KYC verification at this casino? No, I haven't.

My game account is now locked.

Thanks for your help

Danke für die Antwort

1.Haben Sie speziell für Bitz Casino einen Selbstausschluss beantragt? Ja habe ich

2.Haben Sie aktuell noch Zugriff auf Ihr Casino-Konto? Jetzt wurde gesperrt

3.Könnten Sie bitte bestätigen, ob Sie die KYC-Verifizierung in diesem Casino erfolgreich abgeschlossen haben? Nein, hab ich nicht.

jetzt ist mein SpielKonto gesperrt

Danke für Ihre Hilfe

Thank you for your reply.

I am glad to hear that your casino account has now been locked. Could you please confirm whether the account has been permanently closed as part of your self-exclusion request?

If so, may we consider the complaint resolved?

Thank you in advance for your confirmation.

Best regards,

Attila

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru