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I am filing this complaint regarding a total withdrawal amount of 3200€ at Bizzo Casino.

On April 30th, 2026, I requested a withdrawal of 2000€ by bank transfer. At the beginning, there were verification issues because the name on my documents/bank information was not displayed exactly the same. I provided the requested documents multiple times, including proof related to my bank account and identity, and the casino eventually accepted the verification.

After that, the 2000€ withdrawal was approved and later marked as "successful" in my casino account. However, the money never arrived in my bank account.

I contacted the live support several times and received different information from different support agents. One agent told me that waiting up to 5 business days was normal. Another agent told me that there was a delay and that my case had been forwarded to the payments team. Later, another support agent told me that the transaction had allegedly been declined by the issuing bank/payment provider.

Today, I noticed that the 2000€ withdrawal, which had previously been marked as "successful", was suddenly changed to "Declined" and the funds were returned to my player account without any clear prior explanation.

I also have another withdrawal of 1200€ pending. I am very worried that this withdrawal may also be declined or returned without a proper explanation.

I have sent two emails to the casino support/complaints team and attached several screenshots showing the withdrawal status, the support conversations, and the reversed transaction. However, I still have not received a clear and detailed explanation about what exactly happened, why the 2000€ withdrawal was reversed after being marked as successful, and what I need to do to successfully receive my funds.

My account is active, my bank account is still added as a withdrawal method, and I have now requested the 2000€ withdrawal again. I am asking for help because the casino has given me inconsistent information and I need a clear resolution so I can receive my 3200€ in withdrawals.

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Dear VasileiosP,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Casino Guru Team,

I would like to ask for your help regarding a withdrawal issue with Bizzo Casino.

At the moment, I do not believe that the casino is intentionally refusing to pay me. My withdrawal was already approved and marked as processed before, but later it failed/was reversed. Because of this, I suspect the issue may be related to my bank or the payment provider rather than the casino itself.

I spoke with my bank (Sparkasse in Germany), and they explained that some gambling-related payments from casinos that are not licensed under the German GGL system can sometimes be automatically rejected or blocked by their internal systems/payment filters.

This has put me in a very stressful situation because the total amount is around 3,200 EUR, which is a lot of money for me and I urgently need it.

I would therefore like to kindly ask if you could:

- Contact Bizzo Casino on my behalf

- Ask whether they could allow a withdrawal via cryptocurrency instead (for example USDT/TRC20 to my verified Binance account)

- Even if my original deposits were not made with crypto

I am fully verified and I am willing to make a crypto deposit first if necessary to activate the method. I would also like to continue playing at the casino in the future, so I truly hope they will not keep my winnings because of payment-route issues.

Additionally, do you know of any possible solution or workaround in situations where German banks may reject gambling-related incoming transfers due to GGL/payment-provider restrictions?

I would really appreciate any advice or support you can provide.

Thank you very much.

Dear VasileiosP,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The first withdrawal/deposit has now been received successfully via cryptocurrency and Binance.

I will keep you updated regarding the second larger withdrawal of €2000 and let you know whether it is also processed successfully.

Thank you for your continued assistance.

Dear VasileiosP, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear VasileiosP,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru