Bizzo Casino - O jogador acredita que o seu pagamento foi atrasado.

I would like to report the improper confiscation of my winnings and the abusive withholding of withdrawals by Bizzo Casino. I registered on the platform as a regular user, made legitimate deposits, and placed multiple bets that were properly settled as WINNERS, accumulating a balance of R$ 6,554. When I requested a withdrawal, I went through the document verification (KYC) process, which was approved. Immediately after verification, the casino retroactively VOIDED my already-won bets, citing an alleged "odds error" (palpable error), returning only the initial amount and confiscating over R$ 6,000 of my winnings. As if that weren’t enough, they are now holding up the remaining withdrawals from my account—R$655—by demanding comprehensive and unreasonable bank statements. I request Casino Guru’s mediation so that the platform honors the winning bets and releases my full balance.

Gostaria de denunciar o confisco indevido dos meus lucros e a retenção abusiva de saques pelo Bizzo Casino. Eu me registrei na plataforma como um usuário comum, realizei depósitos legítimos e fiz apostas múltiplas que foram devidamente liquidadas como VENCEDORAS, acumulando um saldo de R$ 6.554. Quando solicitei o saque, passei pela verificação de documentos (KYC), que foi aprovada. Imediatamente após a verificação, o cassino retroativamente ANULOU as minhas apostas já ganhas, alegando um suposto "erro de cotação" (palpable error), devolvendo apenas o valor inicial e confiscando mais de R$ 6.000 do meu lucro. Não bastasse isso, eles agora travam os saques restantes da conta R$655 ..exigindo extratos financeiros integrais e abusivos. Solicito a mediação do Casino Guru para que a plataforma honre as apostas vencedoras e libere o meu saldo integral.

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Dear Diegoaraujo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Diegoaraujo,

In your previous complaint against Bizzo Casino, you mentioned that you are an affiliate conducting a test on the platform. Casino Guru's complaint resolution service is intended exclusively for disputes between players and casinos regarding gambling-related matters, such as withdrawals, bonuses, game issues, or responsible gambling. We do not mediate disputes arising from affiliate agreements, commission payments, or other contractual business relationships. Such matters fall outside our jurisdiction and are more appropriately addressed through the affiliate agreement or with the assistance of legal professionals. Therefore, we must unfortunately close this complaint as rejected.

Best regards,

Jean