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I have made a deposit with a bonus of 50 free spins but there is no game that was suggested to me. I tried to communicate but I did not get an edge because I do not know English and although I asked for a translation they did not serve me

Εχω κανει καταθεση με μπονους 50 δωρεάν περιστροφων αλλα δεν υπάρχει το παιχνιδι που μου υποδηχτηκε.προσπαθησα να επικοινωνησω αλλα δεν εβγαλα καποια ακρη γιατι δεν γνωρίζω αγγλικα και παρολο που ζητησα μετάφραση δεν με εξυπηρετησαν

Dear Ευαγγελία,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Ευαγγελία,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.