BlazeBet Casino - O levantamento dos prémios dos jogadores está atrasado.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Dricha271988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

"I understand your 14-day policy, but I am formally requesting that this case be opened immediately due to a repeated pattern of bad faith and breach of terms.

I am a fully verified player. I have already successfully completed two withdrawals with this casino, meaning there are no outstanding KYC or security issues. However, the casino has systematically messed me around:

1. Repeat Offenses: This is the third time BlazeBet has withheld my funds for over a week. Every single time I win, they 'trigger' a review to stall my payment, despite my account being verified.

2. Deliberate Stalling: On my previous two withdrawals, I was forced to fight for days before they finally paid. They are now doing the exact same thing for the third time, proving this is a tactic to hope I'll cancel and gamble my winnings away.

3. Contractual Breach: Their Terms and Conditions state a 24-hour process. I am currently at 144 hours (6 days). They are knowingly violating their own contract.

4. Misleading Marketing: Even while withholding my money, they sent me an email today promising 'Instant Withdrawals'. When I challenged the Head of Support (Jessica) on this, she admitted it was just 'promotional messaging.'

This is not a 'high volume' issue; it is a systemic effort to delay a verified player's funds. I have provided the chat transcripts and emails proving they are ghosting me after I called out these lies. Please intervene now to stop this predatory behavior."

I have forward and cc you into everything including all evidence

Update: After challenging the Head of Support on their false advertising today, the casino has gone completely silent and ignored all my messages for the remainder of the day. It is now the end of Day 6 of this delay."

Hello!

We are responding to your latest statement regarding your withdrawal.

Your withdrawal request has now been reviewed, approved, and processed. The funds have been released from our side.

We must address your claims clearly.

You have already received two successful withdrawals prior to this request. This confirms that:

• Your account is valid and functional
• Payments are processed correctly through our system

If there were any intention to withhold funds unfairly, those previous withdrawals would not have been completed. This directly contradicts any suggestion of misconduct.

At the same time, each withdrawal is subject to individual review, regardless of account history. This is a standard regulatory and security requirement. Previous approvals do not exempt future transactions from checks, and this applies to all players without exception.

The delay you experienced was due to such a review process. While we understand this may not align with general expectations or promotional wording, these checks are mandatory and cannot be bypassed or expedited through repeated contact or escalation.

We also want to clarify that at no point were you blocked or ignored. Your messages were received; however, sending multiple emails and repeated follow-ups does not accelerate the process, as all cases must go through the same verification procedures.

Now that the review has been completed, your withdrawal has been finalized accordingly.

This matter is therefore considered resolved from our side.

-The BlazeBet Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dricha271988,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla