Blockbets Casino - O jogador afirma que o seu pagamento foi atrasado.

Dear Casino Guru Team,

I am submitting this formal complaint regarding the non-payment of my legitimate winnings obtained on the BlockBets platform. My account has been fully verified, and all requested documentation was submitted. The cryptocurrency wallet used for withdrawals belongs to me personally, and all activities on my account have been conducted in full compliance with BlockBets’ terms and conditions.

As of the date of this letter, my withdrawal request has not been processed. I have received neither the requested funds nor any official explanation for the delay or denial. I consider this a clear violation of the user agreement and of my rights as a customer.

To outline the timeline:

My first withdrawal request was made over two weeks ago.

Account verification took 10 days, despite the stated timeframe of 1–2 days.

I have now been waiting 5 days for the withdrawal, while the platform’s own terms state a processing time of 12–24 hours.

This is not only unprofessional—it borders on unlawful and deceptive conduct.

I have seen multiple complaints from other users facing similar issues. Common explanations include alleged payment provider changes or vague "internal investigations"—none of which are transparent or acceptable when players’ funds are involved.

I kindly request your assistance in resolving this matter, as all attempts to resolve the issue directly with BlockBets have been unsuccessful.

I have retained all emails, screenshots, and communication records with BlockBets support and am prepared to provide them upon request.

Thank you very much in advance for your attention and support.

Sincerely,

Vadims Z.

Dear vadimszovnarenko,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear vadimszovnarenko, do you currently have any pending withdrawal requests? If yes, please share a screenshot showing the status and amount.

Dear vadimszovnarenko,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear vadimszovnarenko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.