Blockbets Casino - O jogador ainda não recebeu os seus prémios.

Hello everyone, I've been waiting for my payout for several days now. Customer service isn't responding.

Hallo zusammen ich warte seit mehreren Tagen auf meine Auszahlung.kundenservice reagiert nicht

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Dear toberoth318,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello everyone,

The account is fully verified. I have also already made successful withdrawals. However, I have received almost two weeks without any replies to emails or answers in the live chat.

Hallo zusammen,

das Konto ist vollständig verifiziert.Auch habe ich bereits schon Auszahlungen erfolgreich vorgenommen.allerdings erhalte ich fast 2 Wochen keine Antworten auf E-Mails oder Antworten im live chat

Dear toberoth318,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I have neither received my money nor have I received any replies to my emails, and I have received no response from customer service.

Nein ich habe weder mein Geld erhalten noch habe ich antworten auf E-Mails bekommen und keine Antwort im Kundenservice

Dear toberoth318, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you attach a screenshot of your pending withdrawal?

Thank you once again for your patience and cooperation

Best regards,

Attila G.

Dear toberoth318,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru