Blockbets Casino - O levantamento dos prémios dos jogadores está atrasado.

BlockBets Casino has blocked my withdrawal.

Human support has disappeared and only a bot responds, which doesn't solve anything.

The games stopped working and the casino appears abandoned, but it continues to accept deposits.

I need help to get my money back, or at least to warn other players.

BlockBets Casino ha bloqueado mi retiro.

El soporte humano ha desaparecido y solo responde un bot que no resuelve nada.

Los juegos dejaron de funcionar y el casino parece abandonado, pero sigue aceptando depósitos.

Necesito ayuda para recuperar mi dinero o al menos advertir a otros jugadores.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear eleprv202,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear eleprv202,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, good morning.

Thank you very much for your messages. I’m sorry for the delay, I hadn’t seen the message regarding the verification. Everything is verified correctly, my account is fully verified.

I have withdrawn money from this casino many times in the past without any issues. That’s why I believe the casino may currently be banned or blocked, as it has stopped functioning properly. The human support service seems to have been removed and replaced by an AI chat only.

Normally, withdrawals in this casino are processed manually and need to be approved by their team. This system worked well for a long time. However, recently I’ve seen multiple comments on different forums, and it appears that the casino may have turned into a scam or spam operation. All the official game providers have stopped working, as if the casino is still online but not actually operational.

I also used to have direct contact via Discord and Telegram with a big manager, but all of that has stopped working as well.

Because of this, I believe we may need to post publicly about the situation. If you check your own forum, you will likely find more comments from other users about this casino in recent weeks.

Dear eleprv202, thank you for providing further information.

Could you please confirm whether you currently have access to your casino account?

If so, could you please share a screenshot of your pending withdrawal?

Thank you in advance for your response.

I cancelled the withdrawal on the 19th to try withdrawing in another currency, but the casino is completely banned now.

It doesn’t even allow you to request a withdrawal anymore. There is no option to choose a currency, no card, no crypto, nothing. You can’t deposit or withdraw at all.

Sadly, I believe I’ve lost the money, and I strongly encourage you to warn people not to deposit any funds there. In my case, I don’t even have the option to try anymore.

Dear eleprv202, thank you for your response. I am sorry to hear about your issues with Blockbets Casino. Could you please confirm whether you are still able to access your player account? Have you managed to receive a reply from the customer support?

Hello no reply anyone is there and yes I can still go in my account but not allowed to withdrawal again…: casino is banned

Dear eleprv202,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Thank you so much!!!

Dear eleprv202,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Blockbets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thanks Jana appreciate your help

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (https://www.gamingcontrolcuracao.org/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana