BlueChip Casino - Os ganhos do jogador foram confiscados.

Hi, I got ₹1000 no deposit bonus from bluechip casino on 17th September, terms and conditions was I had to do 40x wager ins slots or instant games , so I Did ₹20 spins in slots games and won ₹30,000 inr , later to complete wager fast I made ₹400 spins and completed the wager , max allowed bet as per terms and conditions was ₹400 by the way, after completing wager ₹1000 real balance was added to my real balance account as max Payout was ₹1000 from the bonus , after that I played live casino Roulette and made ₹3000 balance from that ₹1000, and placed withdrawal request, later I saw that my balance was confiscated and withdrawal was not paid, so I contacted casino support and they said u used unfair advantage to win by delaying rounds. Please help me getting my withdrawal.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which slot games you played during the wagering of the bonus and after the wagering of the bonus was complete?
• Is your player's account verified?
• Have you previously withdrawn winnings from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the response.

During wagering I played Book of Sun slot game provided by 3 Oaks Provider, after wager I had almost 10k+ balance which was converted to ₹1k real balance as max Payout was ₹1000, after wager I played Auto Roulette Live casino game by Evolution Provider.

Answering to your second question yes my account is fully verified with the casino site.

And yes I have withdrawn my winnings previously from them which I got without any problems.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Ganesh16041995 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

Dear all,

After a thorough examination of this case, we have reached a decision to return your winnings.

Dear Ganesh16041995, to expedite the withdrawal process, we recommend that you follow the instructions we provided to you via email.

We appreciate your understanding and patience throughout this process. Should you have any inquiries or require further assistance, please do not hesitate to reach out to us via email.

Best regards,

BlueChip Customer Care Manager

Thank you very much for the update BlueChip Casino representative.

Dear Ganesh16041995, We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Currently I am not able to login my account, I have contacted support team and they said we have raised a request to concerned team, next reply is awaited, I will update you once there is an update. Thanks Peter, and also thanks Bluechip and happy to see a positive response from your side.

The casino is asking me to do KYC again , and I am not able to login my account, They are asking me to share my documents on email.

I will be happy if they allow me to share those documents in the KYC section available on the bluechip website and not email, so I will be happy if they allow me to do so. Thanks.

Dear all,

Thank you for cooperation.

Dear Ganesh16041995, for security reasons, our team has requested a short verification process to confirm your account ownership. This is a standard safety measure to ensure your personal information and funds remain fully protected.

At the moment, document submission can only be completed via the email channel specified by our verification team. This method allows us to securely review your documents and verify your account as quickly as possible.

Please rest assured that all your funds are completely safe. Once the verification is successfully completed, you will regain full access to your account, and any requested withdrawals will be processed promptly.

Best regards,

BlueChip Customer Care Manager

I have submitted documents via email, aslo had a chat with support team , they said u can now login your account, but when I tried to login , I am still not able to login, I contacted several times with chat support still no solution yet, and I am not able to login my account even now.

I have submitted documents via email, aslo had a chat with support team , they said u can now login your account, but when I tried to login , I am still not able to login, I contacted several times with chat support still no solution yet, and I am not able to login my account even now.

Dear Casino Guru Team,

Thank you for your continued cooperation and for keeping us updated throughout this process.

First and foremost, we would like to express our appreciation to Ganesh16041995 for your patience and effort, especially in submitting the required documents and staying in touch with our support team.

We would like to inform you that, our dedicated team has successfully updated the email address linked to the account. We kindly ask you to try logging in again using the new credentials associated with the updated email address.

We sincerely apologize for the inconvenience and confusion this ongoing process may have caused. 

Please rest assured that our team is here to assist until this matter is fully resolved.  

Thank you for your understanding and cooperation.

Best regards,

BlueChip Customer Care Manager

Dear Ganesh16041995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru