BoaBoa Casino - O jogador não consegue acessar o site do cassino após os ganhos.

Good day,

Last night, I was using the Boaboa Casino website. I won nearly €4600, and there was also a €500 withdrawal already pending. Now, I can no longer access the website, and it says that it is not available in my country through my IP address.

Guten Tag,

Gestern Abend nutzte ich die Website von Boaboa Casino. Ich bekam einen Gewinn von knapp 4600€ zudem stand eine 500€ Auszahlung bereits in der Warteschleife. Nun kann ich nicht mehr auf die Website zugreifen und es heißt das es durch meine IP nicht in meinem Land verfügbar ist.

Dear nathaliejantsch,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BoaBoa Casino.

I checked the website and could access it via the following link from Germany: https://boaboa474128.com/en/

Please let me know if that is a valid solution.

Check your account status and payout request and let me know if you need further assistance.

Thank you very much in advance for your reply.

Best regards,

Tomas

Good day,

I can access the casino and my account via the link. I also protected my IP via VPN and was able to access the site again. As soon as all withdrawals have been made and completed, I will close my account at Boaboa.

Thank you for your help!

Guten Tag,

ich kann über den Link auf das Casino und mein Konto zugreifen. Außerdem habe ich meine IP über VPN geschützt und konnte somit auch wieder auf die Seite zugreifen. Sobald alle Auszahlungen getätigt und abgeschlossen sind werde ich mein Konto bei Boaboa schließen lassen.

Ich danke für die Hilfe!

Dear nathaliejantsch,

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear nathaliejantsch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.