BOHO Casino - O pedido de encerramento da conta do jogador foi ignorado.

I recently attempted to close my account with BOHO casino, and the way this situation has been handled is completely unacceptable. First, I tried multiple times to use the support option on their website, but it simply did not work. (I clicked the option on my account to NOT receive emails or promotions). After that, I sent an email clearly requesting that my account be closed immediately and that I no longer receive any promotional emails, messages or phone calls.

That email was sent over two weeks ago, and I have received absolutely no response. Instead of respecting my request, BOHO casino has continued bombarding me with promotional content and repeated phone calls. This is beyond frustrating — it is disrespectful, invasive, and shows a complete disregard for customer boundaries and requests.

Ignoring a customer who is clearly asking to close their account while continuing to aggressively market to them is unacceptable behavior. I expect this issue to be addressed immediately, my account permanently closed, and all promotional contact stopped without further delay.

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Dear Stemac,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BOHO casino.

To better understand your situation and assist you, could you please provide us with the following information:

• What specific actions did you take to close your account on the website?
• What was the email address you used to contact support for account closure?
• When did you receive the last promo email?
• Have you tried reaching out to the casino through any other methods, such as social media or alternative email addresses?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your response!

To answer your questions, I have taken several steps to try to resolve this issue:

I emailed multiple times regarding the continued promotional messages.

I attempted to use the support chat, but I was unable to connect with anyone because the chat window would not open.

I submitted a message through the website’s "form" option.

I pressed the "off" button to stop receiving promotional emails and SMS messages.

I also sent an email directly to support@bohocasino.com

Despite these efforts, I received another promotional email yesterday at 11:00 a.m., and again today at 11:00 a.m.

I have not reached out through social media, as I do not want contact connected to my personal social media accounts. I have not been able to find any alternative support email addresses.

Thank you for your help with this frustrating situation.

Thank you very much for your reply, Stemac. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Player,

Thank you for your patience.

We would like to inform you that your account has been closed upon your request. We have also stopped all marketing communications, and you will no longer receive any emails from us.

Kind regards,

Bohocasino Team

Dear Stemac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru