BOOMERANG BET Casino - O jogador afirma que o seu pagamento foi atrasado.

Boomerang has been blocking my verification for over a week and keeps requesting new documents. Clearly, they don't want to process the payout. The irony is: I've lost approximately €60,000 on the platform! So we're NOT talking about a profit, but about getting some of my losses back. These are unbelievable scammers.

Boomerang blockiert seit über einer Woche meine Verifizierung, und fordert ständig neue Dokumente an. Offentsichtlich wollen sie die Auszahlung nicht veranlasssen. Die Ironie ist: Ich habe ca 60.000€ auf der Plattform verloren! Wir sprechen also NICHT von einem Gewinn, sondern von etwas zurückzubekommen meiner Verluste. Solche unfassbaren Betrüger.

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Dear wieserprivat,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear wieserprivat,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear wieserprivat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.