BOOMERANG BET Casino - O jogador ainda não recebeu os seus prémios.

I am filing a complaint against Boomerang Bet regarding a significantly delayed withdrawal.

I submitted a withdrawal request for €3,000 on June 26, 2025. According to the casino's stated processing time of 96 hours, the payment should have been completed by June 30, 2025. As of today, July 1, 2025, more than 120 hours have passed and I have not received any funds.

Relevant facts:

The winnings were generated exclusively with real money, a large portion of them in the Live Casino (Gold Salon)

My account is fully verified

I have contacted my VIP manager multiple times. Each time I received only vague responses such as "escalated to the relevant department" and "as soon as possible." No concrete payment date was ever provided.

The casino's own stated processing time of 96 hours has been exceeded.

Additionally, I have a further €6,500 in my account that I also wish to withdraw. However, the casino only allows three simultaneous withdrawal requests of €1,000 each, meaning I cannot even request the remaining balance until the current requests have been processed. Nothing has moved in 5 days.

What I expect from the operator:

Immediate processing and transfer of my total pending withdrawals of €9,500 to my bank account.

Supporting evidence available:

Screenshots of account balance, withdrawal request confirmation

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Dear Robyyx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Robyyx,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla