BOOMERANG BET Casino - O pedido de encerramento da conta do jogador foi ignorado.

After many attempts to close my account, since this was the last casino I had left to close because I'm trying to quit gambling as I believe I have a gambling problem, all they did was not respond and silence me with insignificant bonuses.

Después de muchos intentos de cierre de cuenta ya que este ere el último casino que me quedaba por cerrar porque estoy tratando de dejar el juego porque considero que tengo problemas con las apuestas, lo único que hicieron fue no responder y cerrarme la boca con bonos insignificantes

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Dear josemanuelmartinez,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

• "Self-exclusion request: You can contact the Support Service Team via e-mail at cs@boomerang-bet.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts."

To better understand your case, could you please clarify a few points?

• Did you tryto contact support also through mentioned e-mail regarding your self exclusion?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.