Boomerang Casino - Os ganhos do jogador estão atrasados e não são creditados.

Good evening, on November 24th I was playing Evolution Gaming's Crazy Coin Flip game on Boomerang Casino.

I won €63 in two wins in 10 minutes, one of €18 and one of €45.

However, the money I won was not credited to my gaming account and now I find myself with a balance of €0.

I contacted the casino but they told me that the case was under investigation but they don't seem very interested in solving it.

buonasera, il 24 novembre stavo giocando al gioco crazy coin flip di evolution gaming sul sito boomerang casinò.

ho vinto nel giro di 10 minuti 63€ in due vincite, una da 18€ e una da 45€.

i soldi che ho vinto però non mi sono stati accreditati sul conto gioco e ora mi ritrovo con il saldo a 0€.

ho contattato il casinò ma mi ha detto che il caso era sotto indagine ma non sembrano molto interessati a risolverlo.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you provided the casino with the detailed description of the game rounds and evidence of when the incident happened?
• Could you please share with me your communication with the casino regarding the issue, including the evidence you provided them and the casino's responses? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I provided the detailed description to the casino but it seems like they are taking their time with the resolution.

si ho fornito la descrizione dettagliata al casinò ma sembra che se la stiano prendendo molto comoda nella risoluzione.

I'll send you the screenshots by this evening

ti invio gli schreenshot entro sera

Dear giuseppe5353,

So far, no information has reached me via email.

If the issue persists, please share the supporting evidence with me.

Looking forward to your reply.

Dear giuseppe5353,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru