Brazino777 Casino - O depósito do jogador está atrasado.

Hello Casino Guru friends, on March 13, 2026, I deposited 230 USDT into my brazino777 account, which never arrived. I've attached proof of this, and since that day I haven't seen any solution. I check almost every day to ask, and it's always the same. At first, they told me to wait 15 business days in these cases, and more than 15 business days have passed; it's now April 9th, and all they keep telling me is to wait 24 hours for the payment provider's response. But that's the same repetitive answer from their live chat. So, for this reason, I hope you can help me with my deposit. Thank you very much.

hola amigos de casino guru el dia 13 de marzo de 2026 he depositado 230 USDT a mi cuenta brazino777 el cual nunca llego a mi cuenta adjunto pruebas del mismo y desde ese día no veo solución alguna casi todos los dias entro preguntando y siempre es lo mismo al inicio me dijeron que en estos casos espere 15 dias habiles y la fecha ya paso mas de 15 dias habiles ya estamos 09 de abril y lo unico que me siguen diciendo es que espere 24 horas a esperar que dice el proveedor de pagos pero esa es la misma respuesta repetitiva de su chat en vivo entonces por esta razon espero que puedan ayudarme con mi deposito muchas gracias.

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Dear EUGENIASAB11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To clarify your issue:

• Have you received any communication from the casino regarding your deposit?
• Have you attempted to contact any other support channels besides live chat (e.g., email or phone)?
• Was there any specific error message you received during the deposit process?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Best regards

Petra

Answering each question.

The only answers I get are that the team is reviewing the case and to wait 24 hours, but nothing specific.

via live chat (they respond but without a solution) and also via email (they don't respond)

None, the deposit was completed successfully, I already sent you the receipts.

I have attached everything necessary; my contact email is: support@brazino777.com

Respondiendo cada pregunta.

las únicas respuestas que me dan son que el equipo esta revisando el caso y que espere 24 horas pero nada en especifico.

por chat en vivo (me responden pero sin solución) y también por correo (no responden)

ninguno el deposito fue completado exitosamente ya le envié los comprobantes del mismo.

adjunto todo lo necesario, correo de contacto es: support@brazino777.com

Dear EUGENIASAB11

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear EUGENIASAB11,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Brazino777 Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Brazino777 Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification regarding the missing deposit that is not reflected in the player’s balance and whether it was successfully received and credited to the account.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They clearly don't want to give a definitive answer; they just keep saying they're verifying it, even though it's been over a month and more than 15 business days... For my part, the money has been paid and the transaction completed as I sent the receipts. I hope you can help me. Thank you!

evidentemente no quieren dar una respuesta certera, solo dicen que esta verificando cuando ya paso mas de un mes y mas de 15 días hábiles... por mi parte el dinero ha sido pagado y completado como envié los comprobantes espero que se puedan ayudarme gracias!!

Hello EUGENIASAB11,

thank you for your update and for sharing your frustration regarding the ongoing delays.

I understand that you have already provided the payment proof and that the casino has been giving you repeated "under review" responses without a clear resolution for quite some time. At this stage, we are still waiting for the casino’s official clarification regarding the transaction, as their confirmation is essential for us to move the case forward and verify what exactly happened with the deposit.

I also want to let you know that I have already attempted to reach the casino through an additional communication channel outside of this thread in order to speed things up. If I receive any response or new information, I will inform you here immediately.

In the meantime, I would like to ask you for one more clarification to help us better understand the account setup and history. Could you please confirm how your Brazino777 account was originally created (for example, whether you registered directly on their website using your email, or if it was done through a referral link, affiliate page, or any other external source)? Additionally, if you recall, was there any initial verification step required shortly after registration (such as email or phone confirmation), or was this deposit issue the first time you were asked to deal with any account-related checks?

This information helps us understand the background of the account and whether everything was set up and used in a standard way.

For now, we are still waiting for the casino’s response. I will keep monitoring the situation and update you as soon as there is any progress.

Hello, to answer your questions, yes, I created the account directly from your website by searching for brazino777.com. Also, yes, you asked for email confirmation, which I provided, and phone confirmation wasn't necessary. My account was already verified. To receive payment, you requested photos of my ID and a video of my account showing the deposit I made from Binance. I want to add that I've made several deposits and withdrawals, but I don't know what happened with this 215 USDT deposit. I honestly don't understand why you can't resolve such a simple problem after so much time, even though I've already sent everything necessary to prove that my deposit was made correctly.

Hola para responder sus preguntar, si me cree la cuenta directamente desde su pagina web buscando brazino777.com y lo otro si también me pidieron confirmación de correo lo cual también hice y de teléfono no era necesario, y mi cuenta ya estuvo verificada para que me puedan pagar me pidieron fotos de mi documento y un video sobre mi cuenta de donde hice el deposito desde mi binance, quiero añadir que ya realice varios depósitos y también retiros, pero con este deposito de 215 usdt no se que paso, la verdad no entiendo por que no pueden solucionar un problema tan simple tanto tiempo pese que ya envie todo lo necesario para comprobar que mi deposito fue realizado correctamente.

Hello EUGENIASAB11,

thank you for your update and for providing additional clarification regarding your account setup and the payment process.

I would like to inform you that I am still waiting for a full clarification from the casino regarding the missing deposit, as their confirmation is necessary to properly conclude this case.

At the same time, based on the information you have provided so far, I would like to outline the possible ways forward depending on the casino’s final response:

• If the casino confirms that the deposit was successfully received and credited, but is not reflected correctly in your balance, we will continue to push for a proper credit or adjustment.
• If the casino is unable to locate or justify the missing transaction, we will request a detailed investigation from their payment processing side.
• If it turns out that the deposit was not processed correctly despite your provided proof, we will then assess whether a refund or other corrective solution is appropriate.

At this stage, I am also still awaiting the casino’s official explanation, and I will update you as soon as I receive it. Thank you for your patience

To date, I haven't seen any solution regarding my deposit. It's always the same: they keep checking and checking. Honestly, I'm fed up. I think even they don't know where the money is. If this happens to anyone else, keep in mind that the money is already lost. That would be the only answer, because going back to ask will only lead to the same thing over and over again: they're verifying, they're analyzing, nothing more. No definitive or certain answer.

A la fecha no veo solución alguna sobre mi deposito siempre es lo mismo que siguen revisando y revisando la verdad ya me canse pienso que ni ellos saben donde esta el dinero la verdad si a alguno le pasa tengan en cuenta que ese dinero ya esta perdido esa seria la única respuesta por que regresar a preguntar será lo mismo una y otra vez que esta verificando que están analizando nada mas ninguna respuesta definitiva o algo certera.

Hello EUGENIASAB11,

thank you for your patience and for continuing to provide updates.

At the moment, we are still communicating with the casino outside of the complaint thread in an attempt to obtain a proper clarification regarding the missing deposit. Unfortunately, until the casino provides a concrete update, there is not much more we can conclusively verify from our side.

Please note that if the casino continues to remain unresponsive or fails to provide a meaningful update within the given timeframe, the complaint may be closed as "unresolved," which would negatively affect the casino’s Safety Index and overall rating on Casino Guru.

For now, we still need to wait for their final response. I will keep you informed as soon as there is any progress.

Hello EUGENIASAB11,

thank you for your patience.

I would like to check whether there have been any developments since your last update. Has the casino returned the missing deposit in the meantime, credited it to your account, or provided you with any new information regarding the investigation?

I am still trying to obtain a clear explanation from the casino through additional communication channels, but I have to admit that the communication has been quite difficult and progress has been very limited so far.

If you have received any emails, updates, or other communication from the casino since your last message, please share them with me. Even if the issue remains unresolved, any new information could help us better understand the current status of the case.

I will continue my efforts to obtain a meaningful response from the casino and will update you as soon as I receive anything relevant.

Thank you for your cooperation.

Dear EUGENIASAB11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru

Hello everyone,

the complaint has been reopened following the player's request and after receiving additional information.

Dear EUGENIASAB11,

thank you for providing the transaction hash. I have reviewed the information provided, and it appears that the transaction was successfully sent to the casino's wallet.

Dear Casino,

I would like to ask you to review this transaction once again and provide an update regarding the missing deposit. Based on the transaction details provided by the player, it appears that the funds reached the casino's side.

If the deposit cannot be credited to the player's account for any reason, I kindly ask you to arrange a refund of the deposited amount. After resolving the deposit issue, you may proceed with any further account restrictions or closure according to your policies.

I will await your response and clarification.

Thank you for your cooperation.

I don't understand why the payments department can't find my 230USDT deposit. They could easily track it by checking the hash, but they keep saying they can't locate it. This is very concerning, as they can overlook transactions with much larger amounts or different details. This indicates they don't have control over their data, especially with a deposit that's so obvious since it's verified online with the hash. I don't understand why they're refusing to address something so clear.

No entiendo por que el área de pagos no encuentra mi deposito de 230USDT, basta con revisar el hash para poder darle seguimiento pero siguen con lo mismo dicen que no ubican mi deposito, eso deja mucho que desear ya que pueden obviar transacciones con montos mucho mayores o con datos diferentes, eso quiere decir que no tienen el control de sus datos y en este caso con un deposito que es mas obvio ya que tiene comprobaciones en internet con el hash, entonces no entiendo por que se niegan a algo tan evidente.

Hello EUGENIASAB11,

thank you for your update.

I have contacted the casino through additional communication channels outside of this complaint thread and asked them to review the situation and provide clarification regarding the missing deposit.

For now, we need to wait for their response. I will update you once I receive any further information.

Thank you for your patience.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone,

Dear EUGENIASAB11,

thank you for your patience.

I have still not received any further response from the casino regarding this matter. I will give them one final additional week to provide their clarification and update us on the status of the missing deposit.

If the casino fails to respond within this timeframe, I will proceed accordingly based on the available information.

Thank you for your understanding and cooperation.

Hello everyone,

Dear EUGENIASAB11,

thank you for your patience. I still have not received any further response from the casino regarding the missing deposit, despite my previous attempts to contact them and the additional time provided.

Could you please let me know if there have been any new developments from your side, for example any response from the casino or your payment provider, or if the deposit has meanwhile been credited or refunded?

Please keep me updated so I can determine the appropriate next step based on the latest information available.

Thank you for your cooperation.

Dear EUGENIASAB11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I contacted them again today via live chat, but it's always the same. It seems they're using responses taken from GPT chat to just repeat what was already sent to the relevant department, but they never give a satisfactory answer even though the HASH was sent to them. They still can't accept the obvious. It's been too long, and at this point, they're not going to give me my money back; they're just giving repetitive answers.

hola hoy consulte nuevamente con el el chat en vivo pero siempre es lo mismo parece que usan respuestas sacadas de chat gpt para solo repetir lo mismo que fue enviado nuevamente con el área encargada pero nunca dan una respuesta favorable pese a que se les envió el HASH pero aun así no pueden aceptar lo evidente ya paso mucho tiempo a estas alturas ellos no me darán mi dinero, simplemente están dando respuestas repetitivas.

Hello everyone,

Dear EUGENIASAB11,

thank you for the update and for explaining the situation. I understand your frustration, especially given how long this matter has already been ongoing.

It is possible that the responses you are receiving through live chat are automated or generated by a bot rather than provided by a member of the relevant payments team, which could explain why you are receiving repetitive answers.

I would kindly ask you for a little more patience for now. The casino contacted me today and informed me that they are actively looking into the matter. Hopefully, they will provide a substantive update shortly.

If I do not receive a meaningful response from the casino soon, I will unfortunately have no other option but to close the complaint as Unresolved, as I cannot keep the complaint open indefinitely without the casino's cooperation.

Thank you for your patience and understanding.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone,

Dear EUGENIASAB11,

thank you for your patience. I have now received an update from the casino regarding the transaction in question.

The casino has confirmed with the payment provider that the funds were sent using an unsupported asset. According to the provider, in order to proceed with the recovery/refund, you need to:

1. Send 0.001 BNB on the opBNB network to the following provider deposit address:

0xdA38005604f33edf4FA112953F7146115eED2f09

1. Provide a refund address where you would like the recovered funds to be sent.

Please make sure that the 0.001 BNB is sent specifically via the opBNB network and to the address provided above.

Additionally, the casino currently cannot identify your account from the information available to them. Could you please confirm the email address you used to register your Brazino Casino account? This will allow their team to locate your UID and continue processing the matter.

Once you have provided the requested information and completed the transfer, please let us know here so I can follow up with the casino if necessary.

Thank you for your cooperation.