Bruce Bet Casino - O jogador acredita que o seu pagamento foi atrasado.

Another complaint against Bruce Bet Casino. I played there again and wanted to withdraw €1120. This was last Thursday. Still no money!

More standard excuses.

Erneute Beschwerde gegen das Casino Bruce bet. Habe nochmals da gespielt und wollte mir 1120 Euro auszahlen lassen. Dies war letzte Woche Donnerstag. Bis heute noch kein Geld!

Wieder nur Standard ausreden.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Patrick1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

A small update. It's only €1120, not €11,000 as stated. My account is fully verified and has been for a long time. Furthermore, this is my second complaint against this casino within two months. The money usually arrives within two days. It's been a week now. I suspect this is intentional, which is why I had to contact you before.

Kleiner Nachtrag. Es sind nur 1120€. Und keine 11000 wie da steht. Mein Konto ist vollständig verifiziert und schon lange. Außerdem ist es meine zweite Beschwerde gegen dieses Casino innerhalb von 2 Monaten. In der Regel ist das Geld nach 2 Tagen da. Mittlerweile ist eine Woche vorbei. Meine Vermutung aus Absicht wegen der damaligen Beschwerde da musste ich mich auch an euch wenden

Regarding my complaint, I still haven't received any money from the casino. I requested a withdrawal last Thursday.

Zu meiner Beschwerde, ich habe vom Casino immer noch kein Geld erhalten. Auszahlung letzte Woche Donnerstag beantragt

Dear Patrick1234,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, dear Casino Guru Team,

Thank you for your inquiry.

No, I still haven't received my payout.

Best regards

[redacted]

Hallo, liebes Casino Guru Team,

Danke für ihre Nachfrage.

Nein ich habe meine Auszahlung immer noch nicht erhalten.

Mit freundlichen Grüßen

[redacted]

What I also wanted to mention is that this is my second complaint against the same casino within two months. I had the same problems in July, and it was only through you then. Now it's about the payout again.

Was ich noch mitteilen wollte, die ist ja im übrigen meine zweite Beschwerde gegen das selbe Casino innerhalb von 2 Monaten. Im Juli die gleichen Probleme. Da ging es auch nur über euch. Jetzt wieder wegen der Auszahlung.

I’m sorry to hear that your withdrawal has still not been processed. Please answer a few questions so I can understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread
• Additionally, please provide screenshots of your communication with the casino regarding the withdrawal delay.

Thank you in advance for your reply.

Dear Patrick1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.