Bruce Bet Casino - O jogador acredita que o seu pagamento foi atrasado.

of €530.00 at Bruce Bet (Hollycorn NV) – Repeated stalling tactics

"Dear Casino Guru Team,

I hereby submit a formal complaint against Bruce Bet (operator: Hollycorn NV) regarding an outstanding withdrawal request.

Payout amount: €530.00

Application submitted on: September 6, 2026

Account status: Stuck on "pending" for almost 5 days now.

Facts and previous developments:

My player account is fully verified, and I have fulfilled all bonus conditions flawlessly and in accordance with the rules.

Since the internal 48-hour deadline has passed, I have only been given standardized, boilerplate responses in the live chat (allegedly due to "high volume of inquiries" and "manual checks"). Despite repeated requests, support has been unable or unwilling to provide me with any transaction ID or proof of payment from the finance department, proving that the money is being withheld without justification. I have written chat confirmations from support stating that my account is completely error-free.

Background / Repeat offenders:

I've had a very similar experience with this casino in the past, where a withdrawal was only released after weeks of waiting and after contacting Casino Guru. The casino is clearly using systematic delaying tactics.

Evidence in the appendix:

Screenshot of the payment receipt dated 06.09.2026 (Status: Pending).

Complete screenshots of the live chat histories documenting the support staff's excuses.

I demand the immediate release of €530.00 and a valid transaction ID.

Thank you very much for your assistance in clarifying this matter.

 von 530,00 € bei Bruce Bet (Hollycorn N.V.) – Wiederholte Hinhaltetaktik

​"Sehr geehrtes Casino Guru-Team,

​ich reiche hiermit eine formelle Beschwerde gegen Bruce Bet (Betreiber: Hollycorn N.V.) wegen eines ausstehenden Auszahlungsantrags ein.

​Auszahlungsbetrag: 530,00 €

​Antrag gestellt am: 06.09.2026

​Status im Konto: Seit nunmehr fast 5 Tagen starr auf „ausstehend"

​Sachverhalt und bisheriger Verlauf:

Mein Spielerkonto ist vollständig verifiziert, und sämtliche Bonusbedingungen wurden von mir fehlerfrei und regelkonform erfüllt.

​Seit Ablauf der internen 48-Stunden-Frist werde im Live-Chat ausschließlich mit standardisierten Textbausteinen (angebliches „erhöhtes Anfrageaufkommen" und „manuelle Prüfungen") vertröstet. Auf mehrfache Aufforderung hin konnte oder wollte mir der Support keinerlei Transaktions-ID oder einen Zahlungsnachweis der Finanzabteilung nennen, was beweist, dass das Geld grundlos einbehalten wird. Schriftliche Chat-Bestätigungen des Supports, dass mein Konto absolut fehlerfrei ist, liegen vor.

​Vorgeschichte / Wiederholungstäter:

Ich habe bereits in der Vergangenheit einen sehr ähnlichen Vorfall mit diesem Casino gehabt, bei dem eine Auszahlung erst nach wochenlangem Warten und erst nach Einschaltung von Casino Guru freigegeben wurde. Das Casino greift hier offensichtlich systematisch zu Hinhaltetaktiken.

​Beweismittel im Anhang:

​Screenshot des Auszahlungsbelegs vom 06.09.2026 (Status: Ausstehend).

​Vollständige Screenshots der Live-Chat-Verläufe, in denen die Ausreden des Supports dokumentiert sind.

​Ich fordere die sofortige Freigabe der 530,00 € sowie eine gültige Transaktions-ID.

​Vielen Dank für Ihre Unterstützung bei der Klärung.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jockel264,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center