Bruce Bet Casino - O pagamento do jogador foi atrasado.

Good morning, I made two withdrawals from this casino, the first on July 9th for €350 and the second on July 13th, but to date I have not received any credit for the withdrawn funds. I had the same problem with the same casino in the past, and only after your intervention did they pay me. I contacted customer support, and they always give me the same response... something like, "I understand the wait is inconvenient, but unfortunately I have to ask you to wait a moment. Due to the high number of requests in the queue, processing may take longer." My account is verified.

Buongiorno, ho effettuato 2 prelievi da questo casino, il primo il 9/07 di 350 euro e il secondo il 13/07 ma fino ad oggi non ho ricevuto nessuna accredito del denaro prelevato. Già in passato con lo stesso casino ho avuto lo stesso problema e solo dopo il vostro intervento mi hanno pagato, Ho contattato l'assistenza clienti che mi risponde sempre nello stesso modo........con frasi del tipo:"Capisco che l'attesa sia spiacevole, ma purtroppo devo chiederle di attendere un momento. A causa dell'elevato numero di richieste in coda, l'elaborazione potrebbe richiedere più tempo." Il mio account è verificato.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ninnibello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, ok then I'll update you but as of today the waiting days from 09/07 are 13. However in the next few days if anything changes I'll let you know

Salve, ok allora vi aggiorno ma ad oggi i giorni di attesa dal 09/07 sono 13. Pero nei prossimi giorni se si doversse muovere qualcosa vi avviso

Dear ninnibello,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, I haven't received any payments from the casino to date.

Buongiorno, ad oggi non ho ricevuto nessun pagamento da parte del casino.

Thank you for the update. As you have mentioned that you had the same problem with withdrawals before in Bruce Bet Casino, I would like to gather some information to better assist you.

Is your account fully verified?

Have you accumulated your winnings with or without an active bonus?

Could you please let us know how long you have been a player at the casino?

Could you please share the payment method you typically use for withdrawals and the usual timeframe for processing these transactions?

Thank you for your cooperation.

Good evening, yes, my account is fully verified. My accumulated winnings occurred without any active bonuses. I've been playing with them for about two months. I used my credit card to withdraw and deposit. The last time, after I contacted you, they paid me out, but that had been about a month.

Thank you

Buonasera, si il mio account è completamente verificato. Le mie vincite accumulate si sono verificate senza bonus attivi. Ho giocato da loro da circa 2 mesi. Per prelevare e anche per versare ho utilizzato la mia carta di credito. L'ultima volta, dopo aver scritto a voi, mi hanno liquidato ma era passato circa 1 mese.

Grazie

Dear ninnibello,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Endri (endri.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello ninnibello,

My name is Endri, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I would like to request the presence of a representative from the casino in this conversation.

Dear Bruce Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Endri

Dear Endri,

Kindly note that the extended processing time was due to an additional verification review, and we were awaiting a response from the responsible team before we could proceed.

Let us confirm that the withdrawals have now been successfully processed.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ninnibello,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Endri