Buran Casino - A conta do jogador foi reaberta após o encerramento.

I closed my Burancasino account on 09/05 with my VIP manager (due to gambling addiction) - it’s all clearly visible in the Whatsapp chat. This Wednesday, my burancasino.com account was reopened (I received an email about it). On Thursday, I received my salary and promptly lost 550 EUR on Friday. Burancasino was fully aware of my gambling addiction and still reopened my account? Please, I urgently need help.

Ich habe mein burancasino am 05.09. bei meinem VIP-Betreuer geschlossen (aufgrund Spielsucht) - ist alles im Whatsapp chat genau ersichtlich. Diesen Mittwoch wurde mein burancasino.com Konto wiedereröffnet (bekam ich per mail). Am Donnerstag erhielt ich mein Gehalt und verspielte prompt am Freitag 550,- EUR. Burancasino wusste genau von meiner Spielsucht und wiedereröffnet mein Konto? Bitte dringend um Hilfe.

Hello Phipps,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• For how long was your account originally self-excluded?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello!

1) It says "not verified" in the account but I have already received a withdrawal which was processed without any problems.

2) please read the chat history on whatsapp, I stated that I am a pathological gambling addict and I can't even buy myself something to eat.

3) with the VIP supervisor.. see screenshots of the WhatsApp chat.

The VIP supervisor blocked my account on September 5th due to gambling addiction. The block due to gambling addiction should not be time-limited if I say that I can't buy anything to eat and that I'm addicted to gambling?!

The VIP advisor even sent me various links for gambling addiction help and advice (see history). I blocked myself from all my casinos for self-protection and then I received an opening email from Buran 🙁.

lg

Hallo!

1) es steht im konto „not verified" aber ich vatte bereits eine auszahlung die ohne probleme durchgeführt wurde.

2) bitte lesen sie den chatverlauf auf whatsapp, ich habe angegeben, dass ich krankhaft spielsüchtig bin und ich mir nichtmal was zu essen kaufen kann.

3) mit dem vip-betreuer.. siehe screenshots des whatsapp chats.

der vip-betreuer hat am 05.09. die kontosperre wegen spielsucht durchgeführt. Die sperre wegen spielsucht sollte doch ohne zeitbegrenzung sein, wenn ich sage, dass ich mir nichts zu essen kaufen kann und dass ich krankhaft spielsüchtig bin?!

Der Vip-Berater hat mir sogar diverse links für spielsuchthilfe und beratung geschickt (siehe verlauf). Ich habe mich bei all meinen casinos gesperrt aus selbstschutz und dann bekomme ich ein eröffnungsmail von buran 🙁.

lg

Hello Phipps,

Is there any way to prove that the chat on the screenshots is between you and Buran Casino?

Please understand that we need to see some connection with the casino in the conversation otherwise it is not a relevant evidence.

Regards,

Nick

I am sending the entire history - it is clear that it is Buran.

lg

page 1

page 2

page 3

page 4

page 5

page 6

follows below

Ich schicke den gesamten verlauf - da geht eindeutig hervor, dass es buran ist.

lg

seite 1

seite 2

seite 3

seite 4

seite 5

seite 6

folgt unterhalb

page 6

Seite 6

Hello Phipps,

I'm sorry but it is not clear at all whether it is the casino or not - there is not a single evidence that it would be. The screenshots contains a simple chat which could have occurred with basically anybody - there is no indication that it would be an employee of the casino.

If possible, please forward a relevant evidence otherwise we can't further assist you.

Regards,

Nick

If you read the chat then you would see the proof.

eg on 30.03.24 - I wrote buran

On August 2, 2024, she credited me with a bonus straight away. Where is the proof missing here?

For me that is proof enough!

but apparently casino guru is financed by the casinos. - if the case is closed due to a lack of evidence, then please can my casino guru account be closed at the same time, then I will have to take legal action against the casinos.

Wenn Sie den chat gelesen haben, dann würden Sie den nachweis sehen.

zb am 30.03.24 - habe ich buran geschrieben

Am 02.08.24 - dort hat sie mir dann direkt einen bonus gutgeschrieben. Wo fehlt hier der nachweis?

Für mich ist das genug beweis!

aber scheinbar wird casino guru hon den casinos finanziert. - wenn der fall wegen mangelnder beweise abgebrochen wird, dann kann bitte direkt mein casino guru konto mitgeschlossen werden, dann muss ich wohl gerichtlich gegen die casinos vorgehen.

Hello Phipps,

As mentioned above twice already, the chat can't be considered as a proof as there is not a single indication that the chat is between you and a representative from the casino - it can be basically between you and a friend.

Additionally, you have been informed in some of your previous complaints here to to properly ask for a self-exclusion.

As per your request, your complaints will be now closed.

Best regards,

Nick