Buran Casino - A retirada do jogador foi adiada.

Hello, I've been waiting for my payout for 2 weeks. The status has been since

on pending. I've been to 4 times

Support there I was just told to wait. But absolutely nothing happens.

Hallo, ich warte seit 2 Wochen auf meine Auszahlung. Der Status ist seit dem

auf pending. Ich war schon 4 mal im

Support dort wurde mir nur gesagt ich solle warten. Es passiert aber rein gar nichts.

Dear Isabelle,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC? Have you ever made a successful withdrawal before?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards

Kristina

Hi, yes, I've already made a € 200 payout, this was also made without any problems. Why it takes so long now is a mystery to me. I have emailed a screenshot of the payout to the above address.

Hi, ja ich habe schon mal eine 200€ Auszahlung veranlasst, diese wurde auch getätigt ohne Probleme. Wieso es jetzt so lange dauert ist mir ein Rätsel. Ich habe einen Screenshot der Auszahlung via Mail an die oben genannte Adresse gesendet.

Thank you for your reply, Isabelle. Could you please clarify which withdrawal method you used? Was it the same payment method as previously? How long did it take to receive your last withdrawal, please?

Bank transfer, yes the same method that was even saved there. The other payout took 5 days.

Now it's been over 2 weeks ☹️

And the customer support just keeps me going.

Banktransfer, ja die selbe Methode die sogar noch eingespeichert dort war. Die andere Auszahlung hatte 5 Tage gedauert.

Jetzt dauert es schon über 2 Wochen ☹️

Und der Kundensupport hält mich nur hin.

I wanted to let you know that the money was paid out today and that it has arrived.

Thank you 🙂

Ich wollte bescheid geben, dass das Geld heute ausgezahlt wurde und auch angekommen ist.

Vielen Dank 🙂

Awesome news, Isabelle. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.