Buran Casino - O jogador afirma que o seu pagamento foi atrasado.

Heyyy, I applied for my deposit and was told that the money would be processed within 3 days and would be on its way

Strangely enough, late in the evening around 9 or 10 the day before the payout, an email came that everything would be delayed

A lot of other people have said that it's always like that

The support also wrote the day before that it will be processed by the 3rd day at the latest

And I don't get any answers from the finance department either, except for the one time

Heyyy und zwar habe ich meine Anzahlung beantragt und denn wurde gesagt das das Geld innerhalb von 3 Tagen bearbeitet wird und auf den weg geht

Komischerweise kam am späten Abend gegen 9 oder 10 am Tag vor der Auszahlung eine Mail das es sich alles verzögern wird

Viele andere haben auch schon sowas gesagt das es wohl immer so ist

Auch der Support hat geschrieben den Tag davor das es spätestens am 3. Tag bearbeitet ist

Und antworten von der finanzabteilung bekomme ich auch nicht außer das eine mal

Dear philipgennermann9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear philipgennermann9,

Have you received your withdrawal from the casino yet?

Dear philipgennermann9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.