Buran Casino - O jogador está lutando para retirar seus ganhos.

hello I've been waiting for my payout at Buran Casino since 20-01-2020 I've written many times and the verification has been dragging on for days, always the one answer the finance department is processing the process without success. Can you do something there or does another player have an idea.

Thanks, it's about 1050€ in total

hallo ich warte seit 20-01-2020 auf meine Auszahlung bei Buran Casino ich habe schon oft geschrieben und die Verifizierung zieht sich in die länge seit Tagen immer die eine Antwort die Finanzabteilung bearbeitet den Vorgang ohne erfolg . Könnt ihr da was machen oder hat ein anderer spieler eine Idee.

Danke insgesamt geht es um 1050€

the account is not verified yet, but the documents are at BuranCasino for a week

das Konto ist noch nicht verifiziert sei einer Woche sind die Unterlagen aber bei BuranCasino

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Lastly, could you please advise that you have requested three withdrawals on the 20th and 23rd of January and the disputed amount should be €400? 

I have requested a total of 3 withdrawals worth €400

Ich habe insgesamt 3 Auszahlungen beantragt wert400€

Hello, the transfer is on the way, let's see when it arrives.

Hallo die Überweisung ist unterwegs mal sehen wann sie ankommt.

Those are good news. Please keep me informed. Thank you very much in advance.

Hello transfer for 3 days on the way so far no money furthermore the further transfers are still open until now 850€ so nothing new the customer service also writes the same bur always wait 3 days but it is already 14 days

Hallo Überweisung seit 3 Tagen unterwegs bis jetzt kein geld desweiteren sind ja noch die weiteren Überweisungen offen bis jetzt 850€ also nichts neues der kundendienst schreibt auch bur das selbe immer 3 tage warten es sind aber schon 14 tage

there are still 900€ outstanding from Burancasino only computer answers come it takes 3 more days they don't want to pay out so I can only try to book the money back deposit or report it to the public prosecutor's office that is clearly fraud and such a casino gets an approval hopefully you can tell me help

Greetings Torri

es sind immer noch 900€ ausständig von Burancasino kommen nur Computerantworten es dauert noch 3 Tage die wollen nicht auszahlen da kann ich nur versuchen Einzahlungdas geld zurückzubuchen oder Anzeige bei der Staatsanwaltschaft das ist ja eindeutig Betrug und so ein Casino bekommt eine zulassung hoffentlich könnt ihr mir helfen

Gruss Torri

I fully understand your frustration, torri. However, I will set the timer for additional 4 days allowing to casino two full weeks to process payments and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

Hello, the money was transferred everything. I can now close the case

Hallo das Geld wurde Überwiesen alles . Ich kann nun den Fall Schließen

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, torri, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru