bwin Casino ES - A conta do jogador foi reaberta.

I requested the closure of my account due to problems with the game and requested that it not be reopened under any circumstances.

Even so, after 6 months it was possible to reopen and increase limits

Solicité el cierre de mi cuenta por problemas con el juego y solicité que no se puediera reabrir bajo ningún concepto.

aun así pasados 6 meses se pudo reabrir y aumentar límites

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Dear Risiev,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika