Cadoola Casino - A retirada do jogador foi adiada.

Hi! I won on 26.8 and tried to withdraw and couldn't. Then the next day when I tried to log in I couldn't get in but the site gave an error message. Then the email and live chat rally started which has now lasted over a month. All my information has been confirmed and approved, but I still can't log in and I always get the same response by email "the relevant department is working on your case and will get back to you when the matter is resolved"

Hei! Voitin 26.8 ja koitin tehdä nostoa, enkä pystynyt. Sitten seuraavana päivänä koittaessani kirjautua en päässyt sisään vaan sivusto antaa error ilmoituksen. Sitten alkoi sähköposti ja live chat ralli jota on nyt kestänyt yli kuukauden. Kaikki tietoni on vahvistettu ja hyväksytty, mutta edelleenkään en pääse sivulle kirjautumaan ja sähköpostilla saan aina saman vastauksen " vastaava osasto työskentelee asiasi parissa ja palaa sinulle kun asia on ratkaistu"

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cadoola Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• How did the casino inform you about the reasons for blocking your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Let me share your responses here for better access:

Hello! I played at the casino for the first time and it was a welcome bonus. And the winnings came from my own money, not the bonus.

They told me that once the KYC had been completed, I would be able to log in again, but this did not happen.

Slot games, Cash Compass.

With my own money, not with a bonus.

Could you also please share your communication with the casino? Post it here or send any recent correspondence between you and support to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Kokkiis,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Cadoola Casino to join this conversation and assist in addressing the complaint.

Dear Cadoola Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Kokkiis,

Thank you for bringing this to our attention.

Your case has been escalated internally and is currently under review by our team. As soon as there is an update or resolution, we will notify you right here.

We truly appreciate your patience and understanding while we work to resolve this matter as quickly as possible.

Kind regards,

Cadoola Casino Team.

Dear Cadoola Casino,

Thank you for your prompt response and for escalating the matter internally.

We appreciate your attention to this issue and will await your update on the situation.

Dear Kokkiis,

We kindly inform you that your account is successfully verified. You can proceed by requesting your withdrawals.

Kind Regards,

Cadoola Casino Team.

Dear Kokkiis,

I hope this message finds you well. Could you please confirm whether you have been able to submit your withdrawal request?

I look forward to your reply.

Hi, great that the account has been verified, but I still can't log in to my account even though I'm entering all my information correctly.

I was told in the chat that I would be able to log in again once my account was verified, but this has not happened and I cannot log in, instead I get an error code that my username or password is incorrect. I have also reset my password numerous times and this does not help either.

Hei, hienoa, että tili on vahvistettu, mutta en edelleenkään pääse kirjautumaan tililleni, vaikka kirjoitan kaikki tietoni oikein.

Chatista minulle sanottiin, että pystyn kirjautumaan jälleen kun tilini on vahvistettu, mutta näin ei kuitenkaan ole käynyt enkä pääse kirjautumaan vaan minulle tulee virhekoodi että käyttäjätunnukseni tai salasani on väärin. Olen lukuisia kertoja resetoinut myös salasanani eikä tämäkään auta.

Now I was able to log in and make my first withdrawal request.

Nyt pääsin kirjautumaan sisään ja tekemään ensimmäisen nostopyynnön

Dear Kokkiis,

I’m glad to hear that. Kindly inform me once you have received your first payment, and please keep us updated regarding any additional withdrawals.

I look forward to your response.

Dear Kokkiis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, almost the entire amount paid, thank you!

Hei, lähes koko summa maksettu, kiitos!

Dear Kokkiis,

I am pleased to hear that you have begun receiving the funds from the casino. Could you kindly inform us once the full amount has been received?

I look forward to your confirmation.

All received. Thank you!

Kaikki vastaanotettu. Kiitos teille!

Dear Kokkiis,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan

Casino.Guru