Canada777 Casino - A retirada do jogador foi adiada e o suporte à conta foi bloqueado.

Dear Casino Guru Team,

I am writing to file a formal complaint against the online casino Canada777 for their failure to process my withdrawal and their systematic prevention of all customer contact, which I believe indicates fraudulent behavior.

I have been attempting to withdraw my winnings from Canada777, but the transaction has not been processed. They requested that I re-verify my account that has already been verified and received a withdrawal once in the past. More alarmingly, all attempts to contact their support team to resolve this issue have been completely blocked.

The specific issues are as follows:

1. Withdrawal Not Processed: My withdrawal request, submitted on [October 3, 2025], has not been honored. The funds have been returned to my casino account with a request for account verification on an account that has already been verified once already.

2. Deliberate Blocking of Support Channels:

  · Telephone: Calls to their published support number are deliberately disconnected before reaching a live agent.

  · Email: Emails to their official support address (support@canada777.com) are permanently undeliverable. The messages bounce back with a technical error (SMTP error 521), proving the mailbox does not exist or is not configured to receive messages. (I have attached this bounce-back message as evidence). Same issue with the sister company support@America777.con

  · Live Chat: The live chat function on their website has been disabled or is permanently offline same thing with the sister company America777.

This complete shutdown of all communication channels is a clear tactic to avoid paying out winnings and to prevent customers from seeking support or refunds.

My request to Casino Guru is to:

· Investigate Canada777 based on this complaint.

· List this complaint on your platform to warn other players about their fraudulent practices.

· If possible, use your influence to mediate and help me receive the withdrawal that is rightfully owed to me.

I believe that Canada777 is a scam operation, and I am providing this information to protect the wider gambling community. I am prepared to provide any further details, including my casino username [obeahdolly] , screenshots of my withdrawal requests, and full records of my failed contact attempts.

Thank you for your time and for providing this vital service to players.

Sincerely,

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear sasalaboco,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Canada777 Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino, please?
• Have you submitted your documents for the additional verification, please?
• Did you accumulate your winnings with the help of bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear sasalaboco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru