Canada777 Casino - Os ganhos do jogador foram confiscados.

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Dear Blatant78, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Canada 777 (https://canada777.com). Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• How long have you been a member of this casino, please?
• Have you finished the wagering of the free bonus, please?
• What were your winnings from the free bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear Blatant78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I registered my account shortly before the promotional play in question.") Yes, the initial wagering requirement for the $10 No-Deposit Bonus was completed. The key issue is that my final winnings resulted from a session of play after I made a real-money deposit.

I completed the wagering on the $10 No-Deposit Bonus.

I then made a real-money deposit of $25.06.

The final, high winnings of $1600.00 were accumulated after my real-money deposit was made and used for gameplay.

The casino is capping my withdrawal at the $50 maximum set by the original no-deposit bonus terms, despite the subsequent real-money deposit and associated play.

The core of my complaint is that the casino's system applied the No-Deposit Bonus withdrawal cap to winnings generated by my real-money funds, which I believe should have cleared the account of any previous bonus restrictions.

Please let me know if you require any screenshots of the deposit confirmation or chat logs with the casino.

Best regards, Blatant78

Dear Blatant78,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Blatant78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

here is the whole conversation where they admit to being a preditory casino and try to justify stealing my fair winnings. It is plain as day I won fair and square with my own money I never did anything to these guys and could use this money right now in a serious way. They have the chance to come out on top and show their quality. I would be a loyal member and deposit some of my winnings and continue to play with them if they just did what is right. We could move forward in a positive and productive way. I never did nothing to hurt them but they are hurting me. This is everything you need to see that I have uploaded. Thank you for the help. I cannot upload it here so I am sending it to you email.

Dear Blatant78,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello there,

Thank you Blatant78 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Canada777 Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

Dear Blatant78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Blatant78,

We would like to update you that due to Peter, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Peter has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Peter will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Blatant78, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

"Thank you very much for the update. I truly appreciate your effort in getting a representative from Canada777 to the table.

While you are communicating with them, I kindly ask that you keep one specific fact at the center of the discussion: Why did their system block my initial withdrawal attempt before the large win happened?

The casino's entire defense relies on a 'mixed balance' rule, but that rule was only triggered because their system prevented me from withdrawing my clean cash and mandated a deposit to even see the withdrawal menu.

I have the evidence of this system block and their written admission of this 'deposit-to-withdraw' requirement. I look forward to hearing how they justify a rule violation that their own software forced me into.

Thank you again for your time and mediation."

Evidence Submission: Definitive Proof of Cash Balance

To: Casino Guru Mediator Subject: CRITICAL EVIDENCE - Proof of Converted Cash & Real Money Deposit - Account Blatant78

Dear Mediator,

I am providing the attached screenshot as irrefutable proof that the winnings in question were generated from a real-money session, not a bonus session.

The Evidence: The attached screenshot shows my transaction and balance history on the day of the win.

Key Points Proved by this Image:

Prior Conversion: You can see the $50.00 balance which had already been converted from bonus to Cash several days prior. It was sitting in my account as a static cash balance.

Real Money Deposit: You can see my crypto deposit of $24.71 (net amount after fees) being added directly to that existing cash balance.

Timeline (Date Change): The history shows a clear date change, proving that the $50 was converted cash and stayed that way for days before the new deposit was made.

No Active Bonus: When the $1,600+ win occurred, there was zero active bonus in the account. I was playing with a combined cash balance of $74.71 ($50.00 converted cash + $24.71 new deposit).

Conclusion: The casino's claim of a "mixed balance" violation is a predatory misrepresentation. By their own system's logic, the bonus was settled and converted to cash days before. Adding real money to a cash balance does not trigger bonus limitations.

I request that this evidence be used to demand the full release of the $1,600.00, as the casino's software explicitly labeled these funds as cash before gameplay began.

Sincerely,

Patrick Triplett (Blatant7�

Dear Blatant78,

I hope this message finds you well. I wanted to provide you with an update regarding the issue we've been discussing. I have thoroughly communicated with the casino representative and have carefully reviewed your betting history. It appears that your funds were derived from a legitimate deposit, despite any existing balance in your account. Unfortunately, I have not received any further responses from the casino representative, which leaves me with no choice but to close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,

Peter