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Hello, I have a request: can you help me? I have a problem with a game.

I created an account at Cleobetra Casino and sent an email stating that I would involve lawyers if I didn't receive my money.

Then they closed my account out of fear.

Within a very short time, I deposited 900 euros and lost everything. I tried several times to close my account permanently via self-exclusion, but they didn't respond. My last email was on June 19th.

Could you help me get my lost money back? I'm not getting any response from the casino anymore. They're not replying to my emails at all.

Hallo ich habe eine bitte können sie mir helfen ich habe ein spielproblem

ich habe bei cleobetra casino ein konto erstellt und habe per email gesendet das ich anwälte einschalte wenn ich nicht mein geld nicht bekomme

werde dan haben sie mein konto geschlossen aus angst

innerhalb kurzeste zeit habe 900 euro eingezahlt und alles verloren ich habe mehrmal versucht mein konton per selbstauschuss endgültig zu schliesen haben sie nicht reagiert leztze email am 19.6

Könnten sie mir helfen mein verloren geld zu bekommen ob ich bekomme keine antwort mehr von den casino ? Null beantwortungs meine emails

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Dear Diana24;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

• Have you informed the casino of your gambling issues at any point before depositing and playing?
• Was your account closed after you informed the casino of your gambling issues?
• Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas

Are you aware that I have sent several emails?

My account was closed after a legal threat.

Ist ihnen bekannt habe mehrmal emails gesendet

nach rechtliche drohung wurde mein konto geschlossen

Thanks for your reply.

When have you been active in Casea Casino?

When was the first time you informed the casino of your gambling issues?

Thanks in advance for a more detailed explanation and timeline of events.

Immediately after my new registration in the account

They did not respond to my emails.

I was active from June 1st, 2026 to June 15th, 2026.

Gleich nach meine neu anmeldung im konto haben

sie haben nicht reagiert auf meine emails

1.6.2026 bis 15.6 .2026 war ich aktiv

Thanks for your reply.

Based on your description of events, you were active between June 1st and June 15th. The email you sent to me as evidence is dated June 19th.

Please note that the emails sent to multiple operators at the same time might be overlooked or filtered out as spam. If you have an account you want closed, we recommend you send one email from your registered email address to the support address to prevent this risk.

You wrote: (translated)

I tried several times to close my account permanently via self-exclusion, but they didn't respond

Please send me any evidence that you informed the casino of your gambling issues before you deposited and played.

My email is tomas@casino.guru

Thanks in advance for your cooperation.

Dear Diana24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru